Backup Exec (BE) 2010: AVVI or Hyper-V backup of virtual machine that includes Application GRT supported applications (SQL or Exchange) complete with exception - Unable to collect the necessary metadata to restore individual application items
| Article:TECH141982 | | | Created: 2010-10-15 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH141982 |
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Problem
Backup of a virtual machine that includes supported Applications (SQL or Exchange) for Backup Exec Application GRT with the Agent for VMware Virtual Infrastructure (AVVI) or Agent for Microsoft Hyper-V complete with following exception
Error
V-79-57344-38727 - Backup Exec failed to snap virtual machine 'GUEST' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup.
Or the below error:
V-79-57344-38721 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Debug of a SQL Server backup with a database in a Restoring status will show the following error:
[fsys\sql2] - Returning Database DATABASE NAME - Log backup supported
[fsys\sql2] - *** ERROR ***: No SQL data files were returned.
[besc] - Error: CSnapActor::OnMatch got error -536870061 from FS_AddToSnapshotSet()
- Error SnapshotBackupEngine::scan_file_system failed, aborting.
- SnapshotBackupEngine::GetDependentVolumeList failed. No snap possible.
Environment
This issue occurs in all revisions of Backup Exec 2010
Solution
Workarounds for SQL:
1) Remove any databases that are in an offline or restoring state or bring the databases online.
2) Disable Application GRT in the backup.
3) Backup the SQL databases using the remote agent instead of the virtual machine agents (AVVI or Hyper-V).
Workarounds for Exchange:
1) Remove any Exchange databases that are not mounted or mount the offline databases.
2) Disable Application GRT in the backup.
3) Backup Exchange using the remote agent instead of the virtual machine agents (AVVI or Hyper-V).
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com
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| Source | UMI |
| Value | V-79-57344-38727 |
| Description | Backup Exec failed to snap virtual machine 'GUEST' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. |
| Source | ETrack |
| Value | 1784993 |
| Description | SQL APP-GRT: Unable to do APP GRT of SQL when a database is in a restoring or offline state |
| Source | ETrack |
| Value | 2173975 |
| Description | SQL APP-GRT: Unable to do APP GRT of SQL when a database is in a restoring or offline state Revision 2 (R2) |
| Source | ETrack |
| Value | 2338275 |
| Description | SQL APP-GRT: Unable to do APP GRT of SQL when a database is in a restoring or offline state Revision 3 (R3) |
| Source | UMI |
| Value | V-79-57344-38721 |
| Description | Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set. |
Related Articles
Article URL http://www.symantec.com/docs/TECH141982
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