After the NS SP 2 upgrade, Helpdesk returns a parser error

Article:TECH14203  |  Created: 2005-09-19  |  Updated: 2010-06-30  |  Article URL http://www.symantec.com/docs/TECH14203
Article Type
Technical Solution


Issue



After upgrading Notification Server and Helpdesk to SP2, the Incident tab of the Helpdesk console returns the error: “Server Error in /AeXHD Application. Parser Error"

Environment



Upgrade to Notification Sserver 6.0.5287 and Helpdesk 6.0.268

Cause



The AlertManager .MSI (part of either the NS or Helpdesk install) tries to distribute a new version of the file "Altiris.Helpdesk.Web.dll".  During this attempt the older version does get removed; however, because of the load the Notification Server is running under, the .MSI fails to deploy the new copy of that file. As a result the \Altiris\Helpdesk\AeXHD\bin folder does not contain the required “Altiris.Helpdesk.Web.dll" file.

Solution



Run the AlertManager .MSI to install the file to the folder \Altiris\Helpdesk\AeXHD\bin 

To do this:

1. Open the folder c:\Program Files\Altiris\Setup Files\NS
2. Right-click on the file “AlertManager.msi"
3. Select repair


Legacy ID



2354


Article URL http://www.symantec.com/docs/TECH14203


Terms of use for this information are found in Legal Notices