When backing up the active copy of an Exchange database with LCR enabled to a tape device the job fails with "VFF Open Failure"

Article:TECH142070  |  Created: 2010-10-18  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH142070
Article Type
Technical Solution


Issue



When attempting to backup the Active copy of an Exchange database with LCR enabled to tape, the job will fail with Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure.  This can be caused by low memory or disk resources.

 


Error



Backup Job Log Shows: Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure.  This can be caused by low memory or disk resources.

beremote log on the Exchange server shows:

[engidrapi] - GetVirtualHardDisksNumbers() - Enter
[engidrapi] - GetVirtualHardDisksNumbers() - Exit
[fsys\shared] - VDiskMounter::IsVolumeNtfs() GetVolumeInformation failed with error: 0x15
[fsys\mb2\edbprov] - EDBProvider::SetDebugLevel()=2
[fsys\jet] - DbSession::SetJetDebugLevel()=2
[fsys\jet] - DbSession::SetVffDebugLevel()=1
[fsys\mb2] - Using EDB Provider for Browse/Backup.
[fsys\mb2] - Logon: m_lpMAPISession->Logon returned 80004005
[fsys\mb2] - FILTER DRIVER OPEN SESSION
FAILED: The system cannot find the file specified.
[fsys\mb2] - MB2_Chgdir:Logon returned e000fea9

 


Solution



Workaround:

Backup the passive node of the Exchange database with LCR enabled.

 

Permanent Solution
 

This issue is resolved by Backup Exec 2010 R2 Hotfix 143746

 


Supplemental Materials

SourceETrack
Value2152375
Description

EXCH: Tape based backup of a LCR enabled database fails with VFF Open Failure error if the job is configured to backup from the Active Copy.




Article URL http://www.symantec.com/docs/TECH142070


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