Backup Exec Job Engine Crashes during NDMP backups when the Backup Exec selection list contains snapshots selections that no long exist on a Netapp Filer

Article:TECH142192  |  Created: 2010-10-19  |  Updated: 2011-06-11  |  Article URL http://www.symantec.com/docs/TECH142192
Article Type
Technical Solution

Product(s)

Issue



The Backup Exec Job Engine may Crash during NDMP backups when the Backup Exec selection list contains snapshots selections that no long exist on a Netapp Filer.  This has been observed when Netapp (.snapshot) have been created, renamed, or deleted using Netapp SnapManager. 


Error



 

Application Log Error:

Faulting application name: bengine.exe, version: 13.0.4164.0, time stamp: 0x4c2ff07c
Faulting module name: bengine.exe, version: 13.0.4164.0, time stamp: 0x4c2ff07c
Exception code: 0xc0000005
Fault offset: 0x0000000000185c72
Faulting process id: 0x1e20
Faulting application start time: 0x01cb6c6ee59936a9
Faulting application path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 453257c4-d863-11df-b11d-78e7d18e8a4e

 


Environment



Windows 2008 R2

Netapp Ontap 7.3

NetApp SnapManager for Virtual Infrastructure (SMVI)

 


Cause



 

 


Solution



 

This issue has been resolved in Backup Exec 2010 R3

This issue is resovled in Backup Exec 2010 R2 Hotfix (TECH159293). See Related Documents.

 

 

WORKAROUND:

Edit the Selection list in text view and remove the invalid selection.  In Backup Exec open the Selection list and click on "View Selection Detail" to view the selection list in Text view.  Delete the Invalid selection list entry.

(EXAMPLE)

 

 

 

 

 


Supplemental Materials

SourceETrack
Value2176519
Description

NDMP BENGINE crashes when Netapp NDMP job selection list contains selections of specific snapshot folder and the snapshot folders are no longer present on the filer.




Article URL http://www.symantec.com/docs/TECH142192


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