Backup Exec Job Engine Crashes during NDMP backups when the Backup Exec selection list contains snapshots selections that no long exist on a Netapp Filer
| Article:TECH142192 | | | Created: 2010-10-19 | | | Updated: 2011-06-11 | | | Article URL http://www.symantec.com/docs/TECH142192 |
Problem
The Backup Exec Job Engine may Crash during NDMP backups when the Backup Exec selection list contains snapshots selections that no long exist on a Netapp Filer. This has been observed when Netapp (.snapshot) have been created, renamed, or deleted using Netapp SnapManager.
Error
Application Log Error:
Faulting application name: bengine.exe, version: 13.0.4164.0, time stamp: 0x4c2ff07c
Faulting module name: bengine.exe, version: 13.0.4164.0, time stamp: 0x4c2ff07c
Exception code: 0xc0000005
Fault offset: 0x0000000000185c72
Faulting process id: 0x1e20
Faulting application start time: 0x01cb6c6ee59936a9
Faulting application path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 453257c4-d863-11df-b11d-78e7d18e8a4e
Environment
Windows 2008 R2
Netapp Ontap 7.3
NetApp SnapManager for Virtual Infrastructure (SMVI)
Cause
Solution
This issue has been resolved in Backup Exec 2010 R3
This issue is resovled in Backup Exec 2010 R2 Hotfix (TECH159293). See Related Documents.
WORKAROUND:
Edit the Selection list in text view and remove the invalid selection. In Backup Exec open the Selection list and click on "View Selection Detail" to view the selection list in Text view. Delete the Invalid selection list entry.
(EXAMPLE)
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| Source | ETrack |
| Value | 2176519 |
| Description | NDMP BENGINE crashes when Netapp NDMP job selection list contains selections of specific snapshot folder and the snapshot folders are no longer present on the filer. |
Related Articles
Article URL http://www.symantec.com/docs/TECH142192
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