On a CommandCentral Storage (CCS) Control Host (CH): error configuring CH collectors manually

Article:TECH142306  |  Created: 2010-10-20  |  Updated: 2011-09-20  |  Article URL http://www.symantec.com/docs/TECH142306
Article Type
Technical Solution


Environment

Issue



Manually configuring the collectors on a CH returns an error.


Error



ERROR:Failed to configure virtual explorer RHCollector
 


Cause



There is an error in the Veritas CommandCentral 5.2 Installation Guide:

Pages 155-156
Section "To manually configure the collectors on the Control Host"

Step 5, To configure the collectors, type the following command:

Solaris
/opt/VRTSccs/bin/perl
/opt/VRTSccs/bin/ccch_configure.pl configure
--explorer-name all --password password


Windows
"C:\Program Files\VERITAS\CommandCentral
Storage\bin\perl.exe" "C:\Program
Files\VERITAS\CommandCentral
Storage\bin\ccch_configure.pl" configure
--explorer-name all --password password

Where password is the password of the Management Server's Agent principal  account. The default password is agent123 


Solution



When configuring the collectors on a CH, the password to use in the command line is the CCS 'admin' password.  The Agent password is only used if the collectors are being configured on the CCS  Management Server.




Article URL http://www.symantec.com/docs/TECH142306


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