Export Archive Wizard hangs indefinitely when exporting archives to a PST file or an Exchange Mailbox.

Article:TECH142394  |  Created: 2010-10-21  |  Updated: 2014-05-21  |  Article URL http://www.symantec.com/docs/TECH142394
Article Type
Technical Solution

Product(s)

Environment

Issue



Exporting Archives using Export Wizard hangs indefinitely.

 


Error



This issue can be identified by dtracing migratorserver.exe and indentifying the Export Archive Wizard thread. The process will hang on the following line:

[1056] (MigratorServer) <6316> EV:M (pstprovider)CloseMAPISession() - Entering Routine


Cause



This issue has been acknowledged to occur when using the Export Archive Wizard in conjunction with Vault Cache.

 


Solution



This issue is resolved in the following release:

Enterprise Vault 9.0.2
http://www.symantec.com/docs/TECH147777


Supplemental Materials

SourceETrack
Value2161210
Description

Exporting Archives using Export Wizard hangs indefinitely



Article URL http://www.symantec.com/docs/TECH142394


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