Backup Exec does not recognise all the slots present in the Robotic Library

Article:TECH142463  |  Created: 2010-10-22  |  Updated: 2014-01-13  |  Article URL http://www.symantec.com/docs/TECH142463
Article Type
Technical Solution

Product(s)

Issue



16 Slots Robotic Library is detected with only 8 slots in Backup Exec


Cause



This issue may occur in one of the following cases

1) Library is not correctly configured

2) Only one magazines is configured or

3) Only one magazine is licensed (some library vendors require a license per magazine)


Solution



Step 1 : Checked the library slots in Backup Exec

Step 2 : Login to the library web console

Step 3 : Check the total number of slots in the library

Step 4 : Click Configuration in the Menu

Step 5 : Click magazines on the left hand side panel

Step 6 : Select Both and click submit

Step 5 : Powercycle the Library

Step 6 : The library will show all the Slots now





Article URL http://www.symantec.com/docs/TECH142463


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