Collection failed with Event ID 13360, 6796 and 6842

Article:TECH142466  |  Created: 2010-10-22  |  Updated: 2013-04-05  |  Article URL http://www.symantec.com/docs/TECH142466
Article Type
Technical Solution

Product(s)

Issue



During the running of a partition's collector, Event ID 13360, 6796 and 6842 appeared and failed to collect DVS files to CAB file. In this example the title of the partition contained Chinese characters.


Error



Event ID: 13360
Category: Storage File Watch
Description: An error was detected while accessing the Vault Database 'EVVSExpressVaultStore_1' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand)
Description: The XML parse error 0xc00ce508 occurred on line number 1, near the XML text "<files><file name="XXXXXX". AND The error description is 'An invalid character was found in text content.'. AND Could not find prepared statement with handle 0.

SQL Command: usps_CheckSecuredSavesets
V-437-13360
 

Event ID: 6796
Category: Storage File Watch
Description: A COM exception has been raised. <0x80040e14> Internal reference .\VaultStoreDB.cpp (CVaultStoreDB::AreSavesetsSafe)
V-437-6796
 

Event ID: 6842
Category: Storage File Watch
Description: A Collector encountered an error. Reason: <0x80040e14> PartitionEntryID: 1F8A4532B6A0A024D8C7329BE9ABF89161q10000EV Method: CCollector::CreateCollection
V-437-6842


Environment



Enterprise Vault 8.0.x and 9.0.x
Windows Server 2003/2008


Cause



In versions 8.0.x and 9.0.x if the partition contains Chinese characters in the name collections will fail as it tries to parse the full path.  (e.g. F:\Test Vault Store 存储\Express Vault Store Ptn2).


Solution



1. Create new partition(s) with English characters only for the folders.
2. Run move archive task to move the archives to the new partitions before starting the collection process.


Supplemental Materials

SourceEvent ID
Value13360
Description

Event ID: 13360
Category: Storage File Watch
Description: An error was detected while accessing the Vault Database 'EVVSExpressVaultStore_1' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand)
Description: The XML parse error 0xc00ce508 occurred on line number 1, near the XML text "<files><file name="XXXXXX". AND The error description is 'An invalid character was found in text content.'. AND Could not find prepared statement with handle 0.

SQL Command: usps_CheckSecuredSavesets


SourceEvent ID
Value6796
Description

Category: Storage File Watch
Description: A COM exception has been raised. <0x80040e14> Internal reference .\VaultStoreDB.cpp (CVaultStoreDB::AreSavesetsSafe)


SourceEvent ID
Value6842
Description

Category: Storage File Watch
Description: A Collector encountered an error. Reason: <0x80040e14> PartitionEntryID: 1F8A4532B6A0A024D8C7329BE9ABF89161q10000EV Method: CCollector::CreateCollection



Article URL http://www.symantec.com/docs/TECH142466


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