V-79-8192-38331 The backup has detected that both the VMWare VSS Provider and the Symantec VSS Provider have been installed on the virtual machine

Article:TECH142521  |  Created: 2010-10-22  |  Updated: 2012-12-06  |  Article URL http://www.symantec.com/docs/TECH142521
Article Type
Technical Solution

Product(s)

Issue



Back up of a VMWare virtual machine with RAWS creates an exception in the job log.


Error



V-79-8192-38331 "The backup has detected that both the VMWare VSS Provider and the Symantec VSS Provider have been installed on the virtual machine "vmFQDN" However, only one VSS Provider can be used on a virtual machine. You must uninstall the VMWare VSS Provider"

-or-

 0xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.


Environment



VMWare virtual machine on an ESX host with the Backup Exec Remote Agent for Windows (RAWS) installed for application GRT backups.


Cause



During the RAWS installation to a virtual machine, when the VMWare Tools service is detected,   the BEVSSProvider gets installed.  The VMWare Tools VSS Provider should be uninstalled from the VM during this process. If the tools are reinstalled after RAWS is in place, or if the installation of RAWS did not completely remove the VMWare Tools VSS provider, the two will deadlock and the job will report this message.    


Solution



Uninstall the VMWare Snapshot Provider or uninstall RAWS from the virtual machine.

Note: The Remote Agent is not required to protect the file system of VMWare virtual machines, even if file level GRT option is enabled.  However, RAWS is required for application GRT backups, for file level GRT restores from databases such has SQL, Exchange, or Sharepoint.   


Supplemental Materials

SourceUMI
ValueV-79-8192-38331
Description

"The backup has detected that both the VMWare VSS Provider and the Symantec VSS Provider have been installed on the virtual machine "vmFQDN" However, only one VSS Provider can be used on a virtual machine. You must uninstall the VMWare VSS Provider"


SourceUMI
ValueV-79-57344-38260
Description

0xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.





Article URL http://www.symantec.com/docs/TECH142521


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