High CPU utilization on NS server caused by w3wp.exe and aexsvc.exe when accessing SWD task Status tab

Article:TECH14268  |  Created: 2006-06-14  |  Updated: 2006-09-05  |  Article URL http://www.symantec.com/docs/TECH14268
Article Type
Technical Solution

Issue



The Notification Server CPU goes to 100% utilization as a result of the combined processes of w3wp.exe and AeXSvc.exe until an iisreset or system reboot is initiated.  The steps to reproduce this behavior were:

     1.  Select a Software Delivery task
     2.  Click on the Status tab in the right-pane
     3.  On the drop-down menu 'Display computers on which this task ran: ' select to sort by 'Failed'

Environment



Notification Server 6.0.6074 (SP3) (KB19680) (KB20386)
Altiris Agent 6.0.2338
Software Deliver Solution for Windows 6.1.1.34

Cause



The high utilization is a result of querying large amounts of data .


Solution



SWD Solution 6.1 SP1 Hotfix 2 partially addresses this issue.  

SWD Solution 7 will provide complete resolution.

Legacy ID



23695


Article URL http://www.symantec.com/docs/TECH14268


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