Getting an error when installing the 5.2 CommandCentral Storage (CCS) Control Host (CH) on a Windows server.

Article:TECH142710  |  Created: 2010-10-26  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH142710
Article Type
Technical Solution


Environment

Issue



CCS CH failed to install on a Windows server.


Error



Install log error:

10-21-2010,14:34:25 :  ERROR: Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckForUpgrade.F177FED4_37B1_4013_862E_A84652938810 script error -2147023838, :  Line 99, Column 2,

 

GUI pop-up error:

Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckForUpgrade.F177FED4_37B1_4013_862E_A84652938810 script error -2147023838, :  Line 99, Column 2,


Cause



The Windows Management Instrumentation (WMI) service is not enabled/running on the server.


Solution



Enable the WMI service.

Note: Enabling the WMI service is one of the requirements for installing the CH on a Windows server.  Please see the Installation Guide for the other requirements.




Article URL http://www.symantec.com/docs/TECH142710


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