GRT based restore of Exchange 2010 fails with an error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors.

Article:TECH142724

Created: 2010-10-26

Updated: 2013-02-11

Article URL http://www.symantec.com/docs/TECH142724

Article Type
Technical Solution

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Problem

Restore of individual mail messages, mailboxes or folders fails from a GRT based backup of Exchange 2010.

Error

Error from Job Log:
Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.

Erros from Exchange (CAS) server's EWS log:
--- EWSExchangeSession::SendSeedMsg ---
From BESA_USER@YOUR_DOMAIN.DOM
Exception in sending seedmsg Request failed. The underlying connection was closed: An unexpected error occurred on a send.
---EWSStore::OpenFolder---
Exception in FindFolder Request failed. The underlying connection was closed: An unexpected error occurred on a send.

Errors from Exchange (CAS) server's beremote log:
- SendSeedMSG: Faied on remote server 80131500.
- SendSeedMSG FAILED! RC = 0x00000000
- Error: OpenObj returns extended error e00002f8
- Error: OpenObj returns extended error e00002f8
- Error: OpenObj returns extended error e00002f8

Cause

CAUSE 1

This issue may occur if the CAS resolves to IPv6 when attempting to ping localhost.

To confirm: Run the following command on the Exchange CAS: ping localhost

Check if it returns an IPv6 value e.g :: 1

CAUSE 2

This issue may also occur if the mailbox being restored to has expired.
To confirm: Run the restore job with EWS debugging enabled.

The EWS debug log will show the following error:

"impersonation principal name is invalid"

Solution

SOLUTION FOR CAUSE 1

1) Open the hosts file located at %SystemRoot%\system32\drivers\etc\ by using an editor such as Notepad.

2) Add the following lines into the file:
    actual IPv4 address     hostname of the computer
    actual IPv4 address     FQDN of the computer
    actual IPv4 address     localhost

    For eg:
    10.0.100.11     exchange
    10.0.100.11     exchange.domain.local
    10.0.100.11     localhost

3. Save the changes made to the file and restart the Backup Exec services on the Exchange CAS server.

Run the restore again.

If it still fails, run it with the "When restoring individual mail messages and folders, restore over existing messages and folders" option enabled under the Microsoft Exchange tab in the restore job properties.

SOLUTION FOR CAUSE 2

Re-enable the mailbox.

Supplemental Materials

Source	Error Code
Value	0xe00002f8
Description	Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.