Event ID 6592 is generated and some messages are unable to be archived.

Article:TECH143070

Created: 2010-10-30

Updated: 2013-05-23

Article URL http://www.symantec.com/docs/TECH143070

Article Type
Technical Solution

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Problem

Messages with some illegal characters in the message body or subject line will not be archived and generate the error below in the Dtrace and Event Logs.

Error

Event ID: 6592

Log Name: Symantec Enterprise Vault

Source: Enterprise Vault

Date: 10/21/2010 1:05:31 PM

Event ID: 6592

Task Category: Storage Archive

Level: Error

Keywords: Classic

User: N/A

Computer: EVServer.Test.Local

Description:

Abnormal error occurred

V-437-6592

VaultId: 1A58DQA14F61B734E954ZW63X4853B5F1222000.test.local

Reference: GOPV/dt

Storage Archive Dtrace Extracts Shows

5035120 13:43:25.629 [3224] (StorageArchive) <4664> EV:H CVault::InsertSaveset|Id: SA:711E88DD951D66EAD87E6FB497419E21|Desc: Saveset Message for Mailbox /XXXXX

5038608 13:43:27.176 [3224] (StorageArchive) <4664> EV:M CMAPIMsgTraverser::Traverse (Exit). hr=<0xc00cef0c>

5038688 13:43:27.207 [3224] (StorageArchive) <4664> EV~E Event ID: 6592 Abnormal error occurred | |VaultId: XXXXXXXX

5038699 13:43:27.207 [3224] (StorageArchive) <4664> EV:M CVault::InsertItemInVault (Exit) |<0xc00cef0c> |

5038739 13:43:27.223 [3224] (StorageArchive) <4664> EV:M CVault::InsertSaveset (Exit) |<0xc00cef0c> |

5038750 13:43:27.223 [3224] (StorageArchive) <4664> EV:M CStoreAccessor::InsertItem (Exit) |<0xc00cef0c> |

Environment

Enterprise Vault 9

Cause

Illegal characters in messages.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/

Supplemental Materials

Source	Event ID
Value	6592
Description	Abnormal error occurred