Event ID 6592 is generated and some messages are unable to be archived.

Article:TECH143070  |  Created: 2010-10-30  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH143070
Article Type
Technical Solution


Issue



Messages with some illegal characters in the message body or subject line will not be archived and generate the error below in the Dtrace and Event Logs.


Error



Event ID: 6592

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          10/21/2010 1:05:31 PM
Event ID:      6592
Task Category: Storage Archive
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVServer.Test.Local
Description:
Abnormal error occurred
 
V-437-6592
 
VaultId:  1A58DQA14F61B734E954ZW63X4853B5F1222000.test.local
Reference: GOPV/dt

Storage Archive Dtrace Extracts Shows

5035120          13:43:25.629   [3224] (StorageArchive)          <4664>           EV:H     CVault::InsertSaveset|Id: SA:711E88DD951D66EAD87E6FB497419E21|Desc: Saveset Message for Mailbox /XXXXX

5038608                13:43:27.176       [3224] (StorageArchive)              <4664> EV:M     CMAPIMsgTraverser::Traverse (Exit). hr=<0xc00cef0c> 

5038688                13:43:27.207       [3224] (StorageArchive)              <4664> EV~E      Event ID: 6592 Abnormal error occurred | |VaultId:   XXXXXXXX

5038699                13:43:27.207       [3224] (StorageArchive)              <4664> EV:M     CVault::InsertItemInVault (Exit) |<0xc00cef0c> |

5038739                13:43:27.223       [3224] (StorageArchive)              <4664> EV:M     CVault::InsertSaveset (Exit) |<0xc00cef0c> |
 
5038750                13:43:27.223       [3224] (StorageArchive)              <4664> EV:M     CStoreAccessor::InsertItem (Exit) |<0xc00cef0c> | 

Environment



 Enterprise Vault 9


Cause



Illegal characters in messages.


Solution



This issue has been addressed in the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787

 

 


Supplemental Materials

SourceETrack
Value2186352
Description
Some RSS Feed messages will not archive, go to pending archive and then revert back. Error Event ID: 6592 Abnormal error occurred is logged.

 


SourceETrack
Value2320764
Description

Some RSS Feed messages will not archive, go to pending archive and then revert back. Error Event ID: 6592 Abnormal error occurred is logged.



Article URL http://www.symantec.com/docs/TECH143070


Terms of use for this information are found in Legal Notices