Migrator Server Event Error 6592's (Abnormal error occurred) are constantly logged.
| Article:TECH143307 | | | Created: 2010-11-02 | | | Updated: 2012-08-02 | | | Article URL http://www.symantec.com/docs/TECH143307 |
Problem
Migrator Server Event Error 6592 may generate numerous times in the Enterprise Vault Event Log when Vault Cache is enabled.
Although the below error is generated, the end user's Vault Cache is functioning properly.
Error
Type: Error
Event: 6592
Source: Enterprise Vault
Category: Migrator Server
User: N/A
Computer: EVSERVER
Description:
Abnormal error occurred
VaultId: CV
Reference: (null)
0000: 49 6E 76 61 6C 69 64 20 Invalid
0008: 70 6F 69 6E 74 65 72 20 pointer
0010: 20 5B 30 78 38 30 30 30 [0x8000
0018: 34 30 30 33 5D 4003]
Invalid pointer [0x80004003]
Dtrace of MigratorServer shows the following:
(MigratorServer) <9960> EV:L CStoreAccessor::SelectStore (Entry) |
(MigratorServer) <9960> EV:M CStoreAccessor::SelectStore|EntryId:?s?s?sŸ
(MigratorServer) <9960> EV:M CStoreAccessor::SelectStore (Exit) |The parameter is incorrect. [0x80070057] |
(MigratorServer) <9960> EV:L CStoreAccessor::put_CacheIfCollectedInSelectedStore (Entry) |
(MigratorServer) <9960> EV~E Event ID: 6592 Abnormal error occurred | |VaultId: CV |Reference: (null) |
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE: Current investigation shows that these errors are benign and do not relate to end user Vault Cache issues.
|
|
| Source | Event ID |
| Value | 6592 |
| Description | Abnormal error occurred |
| Source | ETrack |
| Value | 2638651 |
| Description | Environment is flooded with Event Error : 6592 'Abnormal error occurred' (Invalid Pointer [0x80004003]). |
Article URL http://www.symantec.com/docs/TECH143307
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