Silent installation of Backup Exec Remote Agent for Windows Servers fails to install with error message: "Please go to the Control Panel to install and configure system components."

Article:TECH143522  |  Created: 2010-11-05  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH143522
Article Type
Technical Solution


Subject

Issue



When attempting to manually install the remote agent it gives the following message: "Please go to the Control Panel to install and configure system components." (Figure 1)


Error



Figure 1


Cause



The above error is generated if setup.exe is missing from the RAWS32 or the RAWSx64 folder.


Solution



If push installation has already been attempted and silent/manual installation is failing with the above error, install the remote agent using the DVD on which the Backup Exec ISO has been burnt. The appropriate RAWS folder can also be copied from the extracted ISO, found under \BE\WinNT\Install\RAWS32 or RAWSx64 and run the setup.

 




Article URL http://www.symantec.com/docs/TECH143522


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