Event ID's 40967 and 6654 are generated when the archiving process hangs during archiving runs.

Article:TECH143624  |  Created: 2010-11-07  |  Updated: 2014-08-06  |  Article URL http://www.symantec.com/docs/TECH143624
Article Type
Technical Solution


Issue



Archiving runs will fail on a problematic notes document causing the storage service to restart.


Error



Event ID: 40967 Restarting failed process.The process has failed abnormally and will be restarted automatically.
Event ID: 6654 Storage Online Process (1) - Restarting failed process The process has failed abnormally and will be restarted automatically.

Event ID: 6654 Storage Crawler Process (1) - Restarting failed process The process has failed abnormally and will be restarted automatically.
Event ID: 6654 Storage Deletion Server (1) - Restarting failed process The process has failed abnormally and will be restarted automatically.
Event ID: 6654 Storage Restore Server (1) - Restarting failed process The process has failed abnormally and will be restarted automatically.
Event ID: 6654 Storage File Watch Server (1) - Restarting failed process The process has failed abnormally and will be restarted automatically.


"Error Message = PANIC: LookupHandle: handle out of range" is reported in the Notes System Diagnostics (NSD) file when attempting an archiving run causing the archiving process to stop completely.

 


Cause



The issue is caused by Lotus Notes 8.5.1 on the archiving server improperly handling an exception and crashing. The crash of the Notes API then causes the Enterprise Vault (EV) services to restart.


Solution



To resolve this issue perform the following:

1. Upgrade the Lotus Notes client on the archiving server to Lotus Notes 8.5.1 Fixpack 5.

2. Apply "Enterprise Vault for Domino 9.0 Cumulative hotfix to address EV issues with Notes 8.5.1 Fix Pack 4/5". The cumulative hotfix can be obtained from tech note

   TECH146074, which is located in the "Related Articles" section of this tech note.


This issue has been addressed as part of the following release:


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422

 


Supplemental Materials

SourceETrack
Value2191801
Description

"Error Message = PANIC: LookupHandle: handle out of range" is reported in NSD file when attempting an archiving run against a particular message. Archiving stops completely.




Article URL http://www.symantec.com/docs/TECH143624


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