Backup Exec 2010 or 2010 R2/R3 Job engine (BENGINE.EXE) service terminates during Synthetic baseline backups in module THEFH_LibCatalog.dll
| Article:TECH143752 | | | Created: 2010-11-09 | | | Updated: 2012-01-26 | | | Article URL http://www.symantec.com/docs/TECH143752 |
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Problem
During Baseline or Priming Synthetic backups the Backup Exec 2010, 2010 R2 or R3 job engine service (BENGINE.EXE) terminates in module THEFH_LibCatalog.dll. Non Synthetic backups of the same data complete successfully.
Error
Application Log Error
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
Description:
Faulting application name: bengine.exe, version: 13.0.2896.123, time stamp:
0x4c210a7c
Faulting module name: THEFH_LibCatalog.dll, version: 13.0.2896.0, time stamp:
0x4b154ea0
Exception code: 0xc0000005
Fault offset: 0x000000000002e2d6
Faulting process id: 0xcd0
Faulting application start time: 0x01cb5e67bce44637
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\THEFH_LibCatalog.dll
Environment
Windows 2008 Storage Server
Backup Exec 2010
Backup Exec 2010 R2
Backup Exec 2010 R3
Cause
|
|
| Source | ETrack |
| Value | 2170777 |
| Description | Synthetic Baseline crashes BENGINE in THEFH_LibCatalog.dll |
| Source | Event ID |
| Value | 1000 |
| Description | Faulting application name: bengine.exe, version: 13.0.2896.123, time stamp: |
| Source | ETrack |
| Value | 2522938 |
| Description | Synthetic Baseline crashes BENGINE in THEFH_LibCatalog.dll |
Article URL http://www.symantec.com/docs/TECH143752
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