Backup Exec 2010 or 2010 R2/R3 Job engine (BENGINE.EXE) service terminates during Synthetic baseline backups in module THEFH_LibCatalog.dll

Article:TECH143752  |  Created: 2010-11-09  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH143752
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Article Type
Technical Solution


Subject

Issue



During Baseline or Priming Synthetic backups the Backup Exec 2010, 2010 R2 or R3 job engine service (BENGINE.EXE) terminates in module THEFH_LibCatalog.dll.  Non Synthetic backups of the same data complete successfully.


Error



Application Log Error

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: bengine.exe, version: 13.0.2896.123, time stamp:
0x4c210a7c
Faulting module name: THEFH_LibCatalog.dll, version: 13.0.2896.0, time stamp:
0x4b154ea0
Exception code: 0xc0000005
Fault offset: 0x000000000002e2d6
Faulting process id: 0xcd0
Faulting application start time: 0x01cb5e67bce44637
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\THEFH_LibCatalog.dll


Environment



Windows 2008 Storage Server

Backup Exec 2010

Backup Exec 2010 R2

Backup Exec 2010 R3 


Cause



 

 


Solution



This issue is resovled in Backup Exec  2010 R3 Hotfix (TECH173536). See Related Documents. 
 


Supplemental Materials

SourceETrack
Value2170777
Description

Synthetic Baseline crashes BENGINE in THEFH_LibCatalog.dll


SourceEvent ID
Value1000
Description

Faulting application name: bengine.exe, version: 13.0.2896.123, time stamp:
0x4c210a7c
Faulting module name: THEFH_LibCatalog.dll, version: 13.0.2896.0, time stamp:
0x4b154ea0
 


SourceETrack
Value2522938
Description

Synthetic Baseline crashes BENGINE in THEFH_LibCatalog.dll




Article URL http://www.symantec.com/docs/TECH143752


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