If you are running any version of Guardian Edge or Symantec Endpoint Encryption prior to 8.2, you  should get a client test install of the latest SEE release and test with this newest version.

If this does not resolve the unsupported controller error,  then create a custom hardware configuration with the latest version of SEE.  Include the following options:

• USB 2.0
• IRQ Poll
• USB Handoff
• Module Load

Instructions can be found here: http://www.symantec.com/docs/TECH166652

If this doesn't work then you will need to collect the following information for engineering.

• MSINFO32 or systeminfo reports.
• PCI Bus info

To get the msinfo32 report have the customer perform the following:

• Click Start -> Run.
• Enter MSINFO32
• Click File -> Save
• Select a location and filename making sure to keep the .NFO format (default).

To get the PCI Bus info have the customer perform the following:

• Download the Ubuntu boot CD (http://www.ubuntu.com/download/ubuntu/download) as an ISO file and burn it to CD/DVD. Then:
  • Boot problem machine with Ubuntu Boot CD
  • Select the option to test Ubuntu, rather than actually install it
  • Once in the Ubuntu Desktop, select ‘Applications’ icon form the left-hand-side
  • Search for ‘Terminal’ and double-click to open up the Terminal application (windows command prompt equivalent)
  • Enter: lspci  -vn >  pci.txt  command to output pci bus info to a txt file
  • Plug in a usb stick/drive
  • Select ‘Files and Folders’ icon from the left-hand-side
  • Select ‘My Documents’, then ‘File System’ from the left hand side.
  • Select ‘Home’, then ‘Ubuntu’.
  • There you’ll find your pci.txt file there. Copy it to usb drive.