Cannot download Backup exec infrastructure manager through SIM: Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_backupexecinfrastructuremanager_12_5_sp2_x86.msi' files hash does not match

Article:TECH144056  |  Created: 2010-11-12  |  Updated: 2011-01-11  |  Article URL http://www.symantec.com/docs/TECH144056
Article Type
Technical Solution


Issue



Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_backupexecinfrastructuremanager_12_5_sp2_x86.msi' files hash does not match


Error



SIM download for Backup exex infrastructure manager sp2 fails on all SIM versions


Environment



Symantec.pl.xml before 4th November

Backup exec infrastructure manager


Cause



Incompatible hash in the xml file


Solution



Launch Symantec Management Platform, click advanced and update the symantec.pl.xml version to the latest where this is resolved




Article URL http://www.symantec.com/docs/TECH144056


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