Cannot download Backup exec infrastructure manager through SIM: Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_backupexecinfrastructuremanager_12_5_sp2_x86.msi' files hash does not match

Article:TECH144056

Created: 2010-11-12

Updated: 2011-01-11

Article URL http://www.symantec.com/docs/TECH144056

Article Type
Technical Solution

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Problem

Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_backupexecinfrastructuremanager_12_5_sp2_x86.msi' files hash does not match

Error

SIM download for Backup exex infrastructure manager sp2 fails on all SIM versions

Environment

Symantec.pl.xml before 4th November

Backup exec infrastructure manager

Cause

Incompatible hash in the xml file

Solution

Launch Symantec Management Platform, click advanced and update the symantec.pl.xml version to the latest where this is resolved