During a license refresh, Notification Server locks and the Altiris service stops after 10 minutes
| Article:TECH14409 | | | Created: 2006-06-26 | | | Updated: 2008-08-05 | | | Article URL http://www.symantec.com/docs/TECH14409 |
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Problem
During a license refresh, Notification Server locks and the Altiris service stops after 10 minutes.
Environment
Notification Server 6.0 SP3
Application Metering
Cause
When an Application Metering NSE requests a license at the same time as another license request, one of the transactions does not complete.
In this instance the SQL server cannot see the lock as a deadlock (so the deadlock mechanism is not engaged) and the application doesn't see a lock. This causes the computer to drop the connection after ten minutes, and the service to hang until the SQL spid is killed.
| Source | DEFECT |
| Value | SYD 27100 |
| Description | Logged in sydd2 (Altiris - Sydney) database |
Legacy ID
24097
Article URL http://www.symantec.com/docs/TECH14409
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