KNOWN ISSUE: If Outlook Express installation files are deleted from a machine, PMS still classes the machine as having Outlook Express installed.

Article:TECH144094  |  Created: 2010-11-12  |  Updated: 2010-11-17  |  Article URL http://www.symantec.com/docs/TECH144094
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Article Type
Technical Solution


Environment

Subject

Issue



When Windows XP is installed, Outlook Express is installed by default, and its installation files are found in the ".\Outlook Express" directory.

If you uninstall Outlook Express via "Add/Remove Programs", all that happens is its menu items are removed.  This is because Microsoft has classed Outlook Express as a core Windows component, and should not be removed from the file system.

Because of this, PMS will still detect that Outlook Express is on the system, and will deploy and successfully deploy Outlook Express updates to the machine, as the update rules look for registry and file items.

Now, if the contents of the installation folder were deleted by the desktop build team, PMS will still class Outlook Express as being installed as its IsInstalled rule only looks for registry items, but Outlook Express updates will fail to install as their rules will not find the file items.


Error



Outlook Express updates are continuously installed and scheduled on systems that have had their Outlook Express folder contents deleted.


Environment



Windows XP


Cause



Outlook Express IsInstalled rule only looks for registry items, causing PMS to think that Outlook Express still exists on the system.


Solution



The Outlook Express IsInstalled rule needs modifying so that it also checks for file items.


Supplemental Materials

SourceETrack
Value2193838
Description

Outlook Express 6.0 – English IsInstalled rule returns true if Outlook is uninstalled.



Article URL http://www.symantec.com/docs/TECH144094


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