Error 1825 and 1806 in LiveUpdate logs on Symantec Endpoint Protection client.

Article:TECH144110  |  Created: 2010-11-12  |  Updated: 2011-08-19  |  Article URL http://www.symantec.com/docs/TECH144110
Article Type
Technical Solution

Product(s)

Environment

Issue



When running LiveUpdate in interactive mode, you see error 1825, 1806, and 'HR 0x802A0006 DECODE: E_DIS_SCRIPT_SYNTAX_ERROR'.


Error



 Examples of the errors you would see in the Log.LiveUpdate file.

  • Progress Update: PATCH_ERROR: Patch File: <Location\zip file>, Script File: <Location\dis file>, HR: 0x802A0006
  • HR 0x802A0006 DECODE: E_DIS_SCRIPT_SYNTAX_ERROR
  • ...The Update executed with a result code of 1825, => The install script for this product had a syntax error, so LiveUpdate could not install it.
  • The LiveUpdate session ran in Interactive Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install.  The LiveUpdate session exited with a return code of 1806, LiveUpdate downloaded all of the updates you requested, but was unable to install any of them.

Cause



The LiveUpdate Product.Inventory.LiveUpdate and Settings.LiveUpdate files were left over from a previous install of the Symantec Endpoint Protection Manager (SEPM) software.  LiveUpdate was trying to download definitions for a product that was not installed on the machine, so it was unable to be processed.

On Windows 2000, XP and 2003:

  • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
  • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Settings.LiveUpdate

On Windows Vista, 7 and 2008:

  • C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
  • C:\ProgramData\Symantec\LiveUpdate\Settings.LiveUpdate

Solution



 Reinstall LiveUpdate and rebuild the Product.Inventory.LiveUpdate and Settings.LiveUpdate files.

  1. Uninstall LiveUpdate through Add/Remove Programs
  2. In Windows Explorer, if they are present delete the following folders, without saving the existing content: 
    • On Windows 2000, XP and 2003:
      C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
      C:\Program Files\Symantec\LiveUpdate
    • On Windows Vista, 7 and 2008:
      C:\ProgramData\Symantec\LiveUpdate
      C:\Program Files\Symantec\LiveUpdate
  3. Reinstall LiveUpdate
  4. Run a repair on the SEP client through Add/Remove Programs to rebuild the two LiveUpdate files causing the issue, mentioned above.
  5. Run LiveUpdate
  6. Once LiveUpdate is complete, check to see if LiveUpdate ran successfully or produced the same error in the Log.LiveUpdate file.

 




Article URL http://www.symantec.com/docs/TECH144110


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