On-box agent does not start. When checking agent status getting error message "Java.Lang.OutOfMemoryError: Java Heap Space"

Article:TECH144356  |  Created: 2010-11-17  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH144356
Article Type
Technical Solution


Issue



You have just installed the SEP Event collector on the SSIM appliance.

The on-box agent doesnt stay active. No specific errors present in the sesa-agent.log

When selecting option 1 in the agentmgmt.bat the following error is displayed

"Java.Lang.OutOfMemoryError: Java Heap Space"


Error



"Java.Lang.OutOfMemoryError: Java Heap Space"


Cause



SEP collector is causing the agent to crash


Solution



- Disable SEP sensor in SSIM configurations

- Run Live Update on the collector using the web console

- Make sure the collector is updated

- Re-enable the sensor

- Check on-box agent functionality

 


Attachments

Error message displayed when executing option 1 in the agentmgmt.bat
error_agent.JPG (66 kBytes)


Article URL http://www.symantec.com/docs/TECH144356


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