Virtual Tape Library Unlimited Drive Option (VUDO) may cause Library Expansion Option (LEO) license violation

Article:TECH144471  |  Created: 2010-11-17  |  Updated: 2012-11-14  |  Article URL http://www.symantec.com/docs/TECH144471
Article Type
Technical Solution



Subject

Issue



Virtual Tape Library Unlimited Drive Option (VUDO) may cause Library Expansion Option (LEO) license violation.

 


Error



Event ID: 58053
Library Expansion Option Violation.
This server is licensed to support 0 tape drive in robotic libraries. However, the number of tape drives currently in use exceeds the license. You must purchase additional Library Expansion Options, or disable 1 tape drive. Please refer to product documentation for more information.
 


 


Environment



This issue was reported with HP StorageWorks VTL, but not limited to.

 


Cause



Almost all of VTL has multiple hardware emulation types.  Depending on the emulation type, the device reports a SCSI inquiry string to the Backup Exec.  If the SCSI inquiry string does not agree with the VTL section of the Hardware Compatibility List (HCL), the error mentioned above is reported.

Note: Because the emulation type of HP StorageWorks VTL is a physical library by default, the solution described below should be performed.
 

 


Solution



  1. Make sure of that the SCSI inquiry string agrees with VTL section of the Hardware Compatibility List (HCL.)
    To change the hardware emulation type and the SCSI inquiry string of the device, please contact the hardware support.
     
  2. Open Backup Exec Console.
  3. Go to Devices tab.
  4. Make the device offline and delete the device.
  5. Stop and start the server.
    After changing the hardware emulation type, the server should start again.

 


Supplemental Materials

SourceETrack
Value2201932
Description

HP StorageWorks D2D4000 with VUDO causes LEO license violation


SourceEvent ID
Value58053
Description

This server is licensed to support 0 tape drive in robotic libraries. However, the number of tape drives currently in use exceeds the license. You must purchase additional Library Expansion Options, or disable 1 tape drive. Please refer to product documentation for more information.



Article URL http://www.symantec.com/docs/TECH144471


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