After upgrade to NetBackup 7.0.1, a restore job fails with error: "NBJM returned an extended error status: Fibre Transport resources are not available (2075)"

Article:TECH144671  |  Created: 2010-11-20  |  Updated: 2011-01-21  |  Article URL http://www.symantec.com/docs/TECH144671
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Article Type
Technical Solution


Subject

Issue



After a successful upgrade of the master and client servers to NetBackup 7.0.1, a client server started reporting "..Fibre Transport resources are not available (2075)" errors, even though they were not previously licensed OR configured for SAN Client Fibre Transport type backups.
 


Error



Exact Error Message:
10/29/2010 8:30:23 AM - restoring image data01_1288308431 
10/29/2010 8:30:25 AM - requesting resource FS0073
10/29/2010 8:30:25 AM - granted resource FS0073
10/29/2010 8:30:25 AM - granted resource LTO3-6
10/29/2010 8:30:26 AM - Error bptm(pid=8580) NBJM returned an extended error status: Fibre Transport resources are not available (2075)
10/29/2010 8:30:26 AM - requesting resource Fibre Transport
10/29/2010 8:30:26 AM - Error nbjm(pid=4152) NetBackup status: 2075, EMM status: Fibre Transport resources are not available
10/29/2010 8:30:28 AM - Error bptm(pid=8580) The following files/folders were not restored:
10/29/2010 8:30:28 AM - Error bptm(pid=8580) UTF - /C/Data/Systems et technologies/GIT/Microsoft/Backup - Veritas/Netbackup 7.0 DOC/NBU70.xls
10/29/2010 8:30:29 AM - restored image data01_1288308431 - (extended error status has been encountered, check logs(252)); restore time 00:00:06


Environment



* Master Server: - Windows 2008 (x64) R2 Enterprise Server - running NetBackup 7.0.1


Cause



The recommended fix for this issue was to configure the Host Properties > Master Server > Fiber Transport option, but when the customer opened the NetBackup Administration Console > Host Properties > Master Servers; the 'Fibre Transport' branch was not displayed.

Successfully installed a NetBackup 7.0.1 evaluation key on the NetBackup 7.0.1 master server; and the SAN Client license key was included under Help > License Keys; and the SAN Client Fibre Transport service was started without error; HOWEVER; when we opened the NetBackup Administration Console > Host Properties > Master Servers; the 'Fibre Transport' branch was STILL not displayed?


Solution



This issue iss detailed in the following technote:

www.symantec.com/docs/TECH137370

TECH137370: BUG REPORT: Licensed features (such as Vault and BMR Management) are not available in the Windows Admin console after upgrade to 7.0.1, or options that are *not* licensed are appearing unnecessarily.

SOLUTION: Installed NetBackup EEB (NB_7.0.1_ET2110878_1.zip) on the master server to resolve known issue with "options that are *not* licensed are appearing unnecessarily"; and then disabled the 'Fibre Transport' option by configuring to "Never".

DETAILS:

1 - Installed the evaluation license key (to license the SAN Client Fibre Transport option)

2 - Downloaded and installed the EEB (NB_7.0.1_ET2110878_1.zip) and ran the "eebinstaller.2110878.1.AMD64.exe" executable file

3 - Confirmed the 'Fibre Transport' branch is displayed under the master server's 'Host Properties':
-> On the master server; opened the NetBackup Administration Console > Host Properties > Master Server > Properties
-> The 'Fiber Transport' branch was listed and set to "Always"
-> Changed the 'Fiber Transport' parameter to "Never" and cycled the NetBackup services

4 - Re-ran the restore job that had failed previously ...the job completed without error.





Article URL http://www.symantec.com/docs/TECH144671


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