LiveUpdate - unable to connect to LiveUpdate server - Astaro Firewall

Article:TECH144706  |  Created: 2010-11-22  |  Updated: 2012-08-18  |  Article URL http://www.symantec.com/docs/TECH144706
Article Type
Technical Solution


Environment

Issue



Liveupdate error 1835 - times out. Not downloading definitions.


Error



liveupdate ends with 1835


Cause



The software update of the firewall Astaro to version 7.508 applies its Intrusion Prevention System to block LiveUpdate.

Aswell the Version 8 blocks liveupdate. (Astaro Security Gateway V8)


Solution



Add policy changes to Astaro firewall - Intrusion Prevention not to block LiveUpdate, by disabling the IPS Rule with ID 17297, as in screen shot attached.

 


Attachments

ips_astaro_rule.jpg (684 kBytes)


Article URL http://www.symantec.com/docs/TECH144706


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