Backup Exec User Interface crashes when Maintenance Contract Information is launched from Tools ->Licensing and Maintenance Contract Information -> Maintenance Contract

Article:TECH144731  |  Created: 2010-11-22  |  Updated: 2011-09-29  |  Article URL http://www.symantec.com/docs/TECH144731
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Article Type
Technical Solution

Product(s)

Issue



Backup Exec User Interface crashes as shown in FIGURE 1 when Maintenance Contract Information is launched from any of the following methods after installing Backup Exec 2010 R2 HOTFIX 140360:

  • Tools -> Licensing and Maintenance Contract Information -> Maintenance Contract
  • Help --> About --> License Information --> Maintenance Contract.
  • In the Home tab at the top of Backup Exec, the section marked Licensing and Maintenance Contract Information which also contains a link to View Maintenance Contract Information

 (FIGURE 1)

 

APPLICATION LOG ERROR:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:
Faulting application name: BkupExec.exe, version: 13.0.4164.106, time stamp:
0x4c98f9f0
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802
Exception code: 0xc0000374
Fault offset: 0x00000000000c6df2
Faulting process id: 0x5f0
Faulting application start time: 0x01cb9725b799486c
Faulting application path: C:\Program Files\Symantec\Backup Exec\BkupExec.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e1abdab2-0320-11e0-bee8-00e08157d5ae
 


Error



 
The Backup Exec for Windows UI has stopped working 
 


Environment



Backup Exec 2010 R2 with Hotfix 140360

Windows 2008 or 2003 64-Bit Servers Only 
 


Cause



The Installation of the above hotfix causes the Backup Exec console crash.
 


Solution



This issue has been resolved in Backup Exec 2010 R3 which can be found and downloaded from the below link.

How to obtain the installation source download and license keys for the Backup Exec core product, agents, and options

http://www.symantec.com/docs/TECH51162

 

This issue is resovled in Backup Exec 2010 R2 Hotfix (TECH159293). See Related Documents.

 


Supplemental Materials

SourceETrack
Value2205471
Description

Hotfix 140260 causes Backup Exec (Installed on Windows 2008 R2) User Interface to crash when Maintenance Contract Information is launched from Tools ->Licensing and Maintenance Contract Information




Article URL http://www.symantec.com/docs/TECH144731


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