Backup of "Shadow Copy Components" completes with Status Code 1 for a Windows Server 2008 R2 system. The bpbkar log show an error FS_SKIP_OBJECT returned for BEDS for object 'Shadow Copy Components'

Article:TECH144975  |  Created: 2010-11-25  |  Updated: 2014-02-18  |  Article URL http://www.symantec.com/docs/TECH144975
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Article Type
Technical Solution


Environment

Subject

Issue



A backup of 'Shadow Copy Components' using NetBackup, fails or completes with Status Code 1 for a Windows Server 2008 R2 system (client)

 


Error



Job detailed status...

------------------------------------------------------
12.11.2010 12:47:26 - begin writing
12.11.2010 12:48:22 - Warning bpbrm(pid=11563) from client client01: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\Task Scheduler\TasksStore (WIN32 -536805667: Unknown error)
12.11.2010 12:48:23 - Error bpbrm(pid=11563) from client client01: ERR - Error encountered while attempting to get additional files for System State:\
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536805667: Unknown error)
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\Performance Counter\PerformanceCounters (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\Automated System Recovery\BCD\BCD (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client client01: WRN - can't open file: System State:\Registry\Registry (WIN32 -536805667: Unknown error)
12.11.2010 12:48:32 - end writing; write time: 00:01:06
the requested operation was partially successful(1)
--------------------------------------------------------------------------
 

The bpbkar log from the client machine:

---------------------------------------------------------------------------
12:55:44.959: [1536.5096] <2> ov_log::V_GlobalLogEx: INF - beds_base::V_OpenForRead(): FS_SKIP_OBJECT returned for BEDS for object 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service'

 

The event viewer on the client machine may contain the following event:

Error      05.11.2010 12:55:40         VSS        12293    None     "Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({6ce2d501-e59f-4338-a08c-71f86716ed50}) [hr = 0x80070015, The device is not ready.
---------------------------------------------------------------------------

Environment



NetBackup client 7.x installed on Windows Server 2008 or Windows Server 2008 R2 


Cause



The boot sequence of Windows Server 2008 and Windows 7 operating systems is different from previous version of Windows which used the NT kernel. When a Windows Server 2008 system is switched on, it is the BIOS or the EFI that loads first.

On Windows 2008 / Windows 2008 R2 systems, the default 'System Reserved partition' is the first partition on Disk 0 (100 MB). The Boot Configuration Data is usually stored in a data file that is located in the \Boot\Bcd on this 'System Reserved partition'. Windows does not assign a drive letter to this partition by default. Furthermore, there are some storage management applications like Veritas Storage Foundation 5.1 for Windows (SFW) that will make this unassigned partition "offline", thus causing the backup of Shadow Copy Components to be partially successful.


Solution



Ensure that the System partition has an assigned drive letter and is "Online"

Follow the procedure below to check....
At the command prompt, run

C:\>bcdedit  

OR

C:\>bcdedit/enum

If the following error is displayed, then it means that the partition is Offline

The boot configuration data store could not be opened.
The system cannot find the file specified.

How to change the system partition to Online?

From command prompt:

C:\>Diskpart
C:\Diskpart> List volume
C:\Diskpart> Select volume 1

(Considering volume 1 is the 100 MB system partition)

C:\Diskpart> Online volume
C:\Diskpart> exit

After following the above steps, please run the command bcdedit or bcdedit /enum again.

To assign the drive letter to the partition, refer the below microsoft KB article same for Windows Server 2008 R2
http://support.microsoft.com/kb/307844

Additional Related Articles from Microsoft:
http://support.microsoft.com/kb/2419286
http://technet.microsoft.com/en-us/library/dd799232(WS.10).aspx
http://support.microsoft.com/kb/975688

If the Windows 2008 client has SFW installed, then you may apply the Cumulative Patch (CP7) for SFW to fix this.
The issue is addressed in SFW 5.1 SP2 and the fix is included in CP7.
CP7 be downloaded from following location.

Symantec Internal link:
http://svlvault.veritas.com/cgi-bin/patch_central?archive=5788

External / Public link
https://sort.symantec.com/patch/detail/5788

 

Note:  Some of the links referenced in this document lead to sites outside of Symantec control.  Symantec is not responsible for the content of such sites.  The links provided were current as of the publish date of this technical article and may have changed.




Article URL http://www.symantec.com/docs/TECH144975


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