Backup of "Shadow Copy Components" completes with Status Code 1 for a Windows Server 2008 R2 machine. The bpbkar log show an error FS_SKIP_OBJECT returned for BEDS for object 'Shadow Copy Components'
| Article:TECH144975 | | | Created: 2010-11-25 | | | Updated: 2012-01-18 | | | Article URL http://www.symantec.com/docs/TECH144975 |
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Problem
A backup of Shadow Copy Components in NetBackup fails or completes with Status Code 1 for a Windows Server 2008 R2 machine
Error
Job detailed status...
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12.11.2010 12:47:26 - begin writing
12.11.2010 12:48:22 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\Task Scheduler\TasksStore (WIN32 -536805667: Unknown error)
12.11.2010 12:48:23 - Error bpbrm(pid=11563) from client p1mm0024: ERR - Error encountered while attempting to get additional files for System State:\
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536805667: Unknown error)
12.11.2010 12:48:23 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\Performance Counter\PerformanceCounters (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\Automated System Recovery\BCD\BCD (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536805667: Unknown error)
12.11.2010 12:48:25 - Warning bpbrm(pid=11563) from client p1mm0024: WRN - can't open file: System State:\Registry\Registry (WIN32 -536805667: Unknown error)
12.11.2010 12:48:32 - end writing; write time: 00:01:06
the requested operation was partially successful(1)
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The bpbkar log from the client machine:
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12:55:44.959: [1536.5096] <2> ov_log::V_GlobalLogEx: INF - beds_base::V_OpenForRead(): FS_SKIP_OBJECT returned for BEDS for object 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service'
The event viewer on the client machine may contain the following event:
Error 05.11.2010 12:55:40 VSS 12293 None "Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({6ce2d501-e59f-4338-a08c-71f86716ed50}) [hr = 0x80070015, The device is not ready.
---------------------------------------------------------------------------Environment
NetBackup client 7.0 installed on Windows Server 2008 R2 / non-R2
Cause
The sequence of booting for Windows Vista, Windows Server 2008 and Windows 7 operating systems is different from previous version of Windows that uses the NT kernel. First, when the computer is switched on, either the BIOS or the EFI is loaded.
Solution
Ensure that the System partition has an assigned drive letter and is Online
Follow the procedure below to check....
At the command prompt, run
C:\>bcdedit
OR
C:\>bcdedit/enum
If the this error then it means that the partition is Offline
The boot configuration data store could not be opened.
The system cannot find the file specified.
How to take System partition online?
From command prompt:
C:\>Diskpart
C:\Diskpart> List volume
C:\Diskpart> Select volume 1
(Considering volume 1 is the 100 MB system partition)
C:\Diskpart> Online volume
C:\Diskpart> exit
After following the above steps please run the command bcdedit or bcdedit/enum again.
To assign the drive letter to the partition refer the below microsoft KB article same for Windows Server 2008 R2
http://support.microsoft.com/kb/307844
Additional Related Articles from Microsoft:
http://support.microsoft.com/kb/2419286
http://technet.microsoft.com/en-us/library/dd799232(WS.10).aspx
http://support.microsoft.com/kb/975688
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Article URL http://www.symantec.com/docs/TECH144975
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