NetBackup 5xxx appliance series Late Breaking News
|Article:TECH145136|||||Created: 2010-11-29|||||Updated: 2015-03-27|||||Article URL http://www.symantec.com/docs/TECH145136|
The Late Breaking News Bulletin (LBN) has been created in order to provide customers updates on Documentation and Known Issues discovered post release. These documents attempt to highlight the most 'common' known issues and concerns reported by customers.
Note also that this collection of articles affect the appliance directly, but the NetBackup LBN (linked below) should also be referenced frequently for issues that may also impact the environments with an appliance, such as client/agent issues. A listing of patch downloads for the NetBackup Appliances can be found in TECH150251.
See Article TECH136970 for compability information on appliances.
A link to the latest patch (1.4.5) can be found in the Related Articles below.
(Etrack 3715212) <<Fixed in 1.4.5>> <<Fix Downloadable>> Impact of CVE-2015-0235 ("GHOST") buffer overflow vulnerability on NetBackup family of products
(Etrack 3525848) <<Fixed in 1.4.5>> <<Fix Downloadable>> PDDODataRemoval is failing with error message: duplicate key violates unique constraint "ds_raw__unique_dirname_basename"
(Etrack 3336829) <<Fixed in 1.4.5>> <<Fix Downloadable>> Tech Alert: Two issues cause missing fingerprints when using PureDisk Remote Office Agent for backups. This includes NetBackup 50x0 Appliances.
Note: The hotfix attached to the above also contains resolutions to these issues:
(Etrack 3198837) <<Fixed in 1.4.5>> Symantec appliance RAID battery showing incorrect readings before or after replacement
(Etrack 3332213) <<Fixed in 1.4.5>> NetBackup PureDisk Appliance 5020/5030 version 1.4.4 may perform sluggishly.
(Etrack 2790973) <<Fixed in 1.4.4>> Tech Alert: A firmware update is available for NetBackup 5000, 5020, and 5200 Appliances which resolves an issue where the failure of a single disk could cause a cascading failure on multiple (good) drives.
(multiple Etracks) <<Fixed in 184.108.40.206>> A hotfix is available to prevent an issue where Call Home data may fill the root partition of NetBackup and Deduplication Appliances.
(multiple Etracks) <<Fixed in 1.4.5>> NB_Appliance_D_1.4.1_ET2701800_6 is an Emergency Engineering Binary (EEB) bundle for NetBackup 50x0 Appliances
(Etrack 2227601) <<Fixed in 1.4.4>> In PureDisk 6.6.x, running the Storage Pool Configuration Wizard under certain conditions may overwrite and reinstall the PureDisk environment.
A link to the latest patch (220.127.116.11) can be found in the Related Articles below.
(NEW) After upgrading a NetBackup Appliance to either the 2.6.1 or 18.104.22.168 version, CallHome fails when some proxy servers are in use.
(NEW) An Emergency Engineering Binary (EEB) is available for upgrading BIOS firmware and NetApp RAID Controller firmware on NetBackup 5230 and 5330 Appliances.
Tech Alert: A hotfix is available for NetBackup Appliances versions 22.214.171.124, 126.96.36.199 and 188.8.131.52 to prevent upgrades to a later version from failing.
Note: This Tech Alert references the following documents:
(Etrack 3647512) <<Fixed in 2.6.1>> <<Fix Downloadable>> On NetBackup Appliances at version 184.108.40.206, it may not be possible to roll back installation of an Emergency Engineering Binary (EEB) after it has been applied. Upgrades from 220.127.116.11 may also fail. A hotfix is available to mitigate this issue.
(Etrack 3532197) <<Fixed in 2.6.1>> <<Fix Downloadable>> On NetBackup Appliances version 18.104.22.168 or above, EEB installation fails with error "Cannot install EEB" reported.
(Etrack 3715212) <<Fixed in 22.214.171.124>> <<Fix Downloadable>> Impact of CVE-2015-0235 ("GHOST") buffer overflow vulnerability on NetBackup family of products
(Etrack 3623724) An EEB may be needed to resolve ActiveDirectory integration issues on NetBackup Appliances.
(Etrack 3641702) <<Fix Downloadable>> An Emergency Engineering Binary (EEB) is available to resolve Fibre Transport performance issues on NetBackup Appliances.
(Etrack 3594720) NetBackup Appliance Web Console is no longer accessible on default port 80. Please use HTTPS.
(Etrack 3604789) <<Fixed in 2.6.1>> Status Code 24: In some environments, many NetBackup client backups suddenly fail with status 24 (socket write failed) writing to NetBackup 5220/5230 Appliance based Media Server Deduplication option storage immediately following an upgrade to version 2.6.0.x.
(Etrack 3600057) <<Fixed in 126.96.36.199>> <<Fix Downloadable>> Fibre Transport Media Server Target Ports are starting to disappear and go offline after either a system reboot or a manual restart of the nbftsrvr daemon.
Tech Alert: (Etrack 3532197) <<Fixed in 188.8.131.52>> <<Fix Downloadable>> bpbkar process hangs or core dumps for NetBackup VMware jobs on Linux backup hosts
(Etrack 3535636) <<Fixed in 184.108.40.206>> <<Fix Downloadable>> After upgrade a NetBackup Appliance to version 220.127.116.11, "noncritical" fan firmware issues recur.
(Etrack 3413740) <<Fixed in 18.104.22.168>> <<Fix Downloadable>> Callhome telemetry files are filling the root partition to 100% full.
(Etrack 3450769) <<Fixed in 22.214.171.124>> NetBackup 7.6.0.x / NetBackup Appliance 2.6.0.x Media Server Deduplication Pool (MSDP) optimized duplications or automatic image replication jobs hang in "Active" state for hours before seeing a nonzero byte count.
(Etrack 3512671) <<Fixed in 126.96.36.199>> <<Fix Downloadable>> NetBackup appliance sending "No license exists" alert when only permanent license keys exist on the system after upgrading to 188.8.131.52.
How to calculate the time it will take to upgrade MSDP from 7.5 to 7.6 (or Appliance version 2.5 to 2.6)
(Etrack 3398993) <<Fixed in 184.108.40.206>> After applying the NetBackup Appliances 2.5.4 Release Update on a 52xx appliance with only one Fibre Channel Card, "No FC card exists in system" may be reported when queried from the CLISH interface.
(Etrack 3308137) <<Fixed in 2.5.4>> In NetBackup Appliances 2.5.3, alerts against the CPU component are generated.
(Etrack 3329236) <<Fixed in 2.5.4>> The NetBackup Appliance may become unresponsive or show memory allocation errors in the system messages log.
(Etrack 3227113) <<Fixed in 2.5.3>> Frequent BBU (Battery Back Up) failures. Full Capacity Charge "FCC" value set to 0%. A firmware update is required.
(Etrack 3116615) <<Fixed in 2.5.3>> An Emergency Engineering Binary (EEB) is no longer available to disable excessive disk activity alerts sent from NetBackup Appliances.
(Etrack 3126226) <<Fixed in 2.5.3>> If the MSDP queue size becomes extremely large, the NetBackup Appliance 2.5.2 Web UI may fail to show hardware information.
(Etrack 3406212) List of fixes included in the NetBackup Appliances 2.5.2 EEB bundle
SYM13-002: A security advisory has been released against 2.0.x Appliance versions. Upgrade to 2.5 is recommended to mitigate this issue.
(Etrack 3407585) List of fixes included in the NetBackup Appliances 2.0.3 EEB bundle
When a permanent license key has not been applied to a 2.0.3 or 2.5 installation on a NetBackup 5200/5220 Appliance, jobs exit with status 159, an expired licensed message appears or self test fails.
(Etrack 3106719) <<Fixed in 2.5.3>> After upgrading a master server to NetBackup 220.127.116.11 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
(Etrack 2988184) <<Fixed in 2.5.2>> A RAID firmware update is available for NetBackup 5220 Appliances to resolve charge state and fatal RAID errors.
(Etrack 2830322) Although the NetBackup 5220 Appliance is operating normally, there may be a variation in the color displayed in the Critical Status LED.
(multiple Etracks) <<Fixed in 2.5.2>> A hotfix is available to prevent an issue where Call Home data may fill the root partition of NetBackup and Deduplication Appliances.
Tech Alert: Upgrades of NetBackup 52x0 Appliances configured as master servers from version 2.0.x to version 2.5.x may experience catalog issues. These patches have been replaced.
(Etrack 2790973) Tech Alert: A firmware update is available for NetBackup 5000, 5020, and 5200 Appliances which resolves an issue where the failure of a single disk could cause a cascading failure on multiple (good) drives.
NetBackup Appliance v2.0.1 installation and configuration fails after March 10, 2012, due to a permanent license not having been applied.
Backups fail to start. Status code 159 (licensed use has been exceeded) is reported and NetBackup fails to start.
(Etrack 2585027) <<Fixed in 2.0.2>> Duplication from a MSDP storage server to a PDDO storage server may fail silently and cause data loss when duplicated disk images contain 10 or more fragments
(ET2491143) NetBackup 18.104.22.168 NDMP backups to MSDP fail status 84
Transfer rates when duplicating to tape or performing large scale restores from deduplication storage.
(Multiple Etracks) At NetBackup versions 6.5.5, 6.5.6, 7.0, 7.0.1 and 7.1, ghost jobs or numerous jobs with status 50's may be seen in the activity monitor that can't be deleted.
(Multiple Etracks) List of Media Server Deduplication defects included in ET2412409 version 3 which is included in 22.214.171.124
(ET2326347) Optimized duplications between NetBackup 7.1 Media Server Deduplication (MSDP) disk pools report media write error status 84 after hanging for 12 hours
(ET2266245) In NetBackup 7.1 a nbevtmgr core dump is forcing a restart.
(ET2372545) NBU7.1 MSDP optimized duplication to 5020 NetBackup PureDisk Appliance fails w/status 84, 'error 2060017 system call failed'
Article URL http://www.symantec.com/docs/TECH145136