Placeholder creation on Windows Server 2008 and later versions can produce 41168 validation errors

Article:TECH145524  |  Created: 2010-12-03  |  Updated: 2011-08-01  |  Article URL http://www.symantec.com/docs/TECH145524
Article Type
Technical Solution

Product(s)

Issue



Placeholder creation on Windows Server 2008 and later versions can produce 41168 validation errors


Error



A DTrace of the EvFsaArchivingTask will show:

{FILESYSTEMITEMPROCESSOR.EN_US} Placeholder validation failed for \\ServerName\FolderPath\Filename

Event ID: 41168 Validation for placeholder \\ServerName\FolderPath\Filename  failed.  |Reason: File is not a placeholder.


Environment



Enterprise Vault 8.0 and above running on Windows Server 2008 (x64) and above

The File Server running on Windows Server 2008 and above


Solution



After an item that has previously been  archived and changed into a Placeholder is recalled, when the FSA Archiving task scans this item again it will change it back into a Placeholder.  However the Placeholder validation will fail and a 41168 event will be written to the event log for each file.

As a workaround it is possible to disable Placeholder validation, however this will disable validation for the initial creation as well as the recreation.  To disable Placeholder validation create the following registry DWord with a value of 1 on the Enterprise Vault server:  

SkipPostCreatePHvalidation

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\ENTERPRISE VAULT

Once the above DWord value is set restart the Enterprise Vault Admin Service.

 

This issue has been addressed as part of the following release:

Enterprise Vault 10.0 - Release Details


Supplemental Materials

SourceETrack
Value2080916
Description

Warning message is logged in the eventvwr on re-archiving files.


SourceEvent ID
Value41168
Description

Validation for placeholder \\ServerName\FolderPath\Filename failed.

Reason: File is not a placeholder.
 




Article URL http://www.symantec.com/docs/TECH145524


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