"The program that this Agent installation refers to could not be located" error

Article:TECH145543

Created: 2010-12-03

Updated: 2012-10-26

Article URL http://www.symantec.com/docs/TECH145543

Article Type
Technical Solution

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Problem

When viewing any of the Monitor Agent install, uninstall, and upgrade policies, the following error occurs.

Error

The program that this Agent installation refers to could not be located. Please select another program

Environment

Monitor Solution for Servers 7.x

Cause

This behavior may occur if certain item references in the database have been deleted. It is not yet known what causes these rows to be deleted. Neither running a repair on Monitor Solution for Servers or "aexconfig /configure" on any .config file resolves the issue.

Solution

Refer to the attached SQL script which manually inserts the missing rows into the dbo.ItemReference table. First, review the respective operating system's policy type and query the dbo.ItemReference table to see if the entries exist. If they do not, run the below insert commands. You may also choose to run the entire SQL script; If any of the rows already exist, the insert command for that row will simply fail.

Attachments

SQL script to replace missing rows in the dbo.ItemReference table

Monitor_Package_error_fix.sql (8 kBytes)