When attempting to perform a Vault Cache / Virtual Vault synchronization, Event ID 6941 is reported in the Enterprise Vault server event log stating that the user does not have the Control Folder permission.
|Article:TECH145794|||||Created: 2010-12-08|||||Updated: 2010-12-08|||||Article URL http://www.symantec.com/docs/TECH145794|
When attempting to perform a Vault Cache / Virtual Vault synchronization, Event ID 6941 is reported in the Enterprise Vault server event log stating that the user does not have the Control Folder permission. A review of permissions within Exchange and the Enterprise Vault Administration Console shows that the user should have full access to the archive, and therefore, should have this permission.
As items are archived from various folder locations within a user mailbox, these folder locations will remain within the Enterprise Vault databases even if the folders were removed from the mailbox. Subsequently, these 'orphaned' folders within the database may not have proper permissions synchronized from Exchange as these folders and any subsequent child folders no longer exist in the mailbox. The 'CONTROL_FOLDER' permission does not synchronize to the folder in the Enterprise Vault database, causing this error.
Client request refused due to insufficient privileges, user <userID> attempted to access the Archive Folder <folderID> but does not have permission(s) (Control folder).
Folders missing the CONTROL_FOLDER permission cause Virtual Vault / Vault Cache synchronization to fail
Article URL http://www.symantec.com/docs/TECH145794