Any backups using a newly installed media server fail with Status Code: 12 : File open Failed

Article:TECH145797  |  Created: 2010-12-08  |  Updated: 2012-01-09  |  Article URL http://www.symantec.com/docs/TECH145797
Article Type
Technical Solution


Environment

Issue



Any backups using a newly installed  media server  fail with Status Code: 12 : File open Failed


Error



bpbrm log shows the following:

14:04:26.650 [4194386] <2> bpbrm spawn_child: bpdm -w -c myClien-mediasvr myClient-shm ...
...snip...
14:04:31.687 [4194386] <16> bpbrm main: from client myClientMM: ERR - Could not open file /usr/openv/netbackup/db/config/shm/myClient_1190000001 to get shared memory information. Errno = 02:  No such File or Directory

...snip...
14:04:32.397 [4194386] <2> bpbrm main: client myClien  EXIT STATUS = 12: file open failed
14:04:38.105 [4194386] <2> bpbrm Exit: client backup EXIT STATUS 12: file open failed

  

bpbkar log shows the following:

4:04:31.684 [6742358] <16> bpbkar setup_shm: ERR - Could not open file /usr/openv/netbackup/db/config/shm/myClient_1190000001 to get shared memory information. Errno = 02:  No such file or Directory
 14:04:31.684 [6742358] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 12: file open failed
 14:04:31.684 [6742358] <4> bpbkar Exit: INF - EXIT STATUS 12: file open failed
 


Cause



There was a firewall between the media server and the master.  

This meant that the  master Server could not communicate to the media server through the PBX port 1556 

This can be confirmed if there is no connection when running the followin from the master server:

telnet  <media_hostname>  1556 


Solution



The firewall configuration must allow connection from the media server to the master server on port 1556.

Additionally if any clients are configured to use "Client side Deduplication" the firewall must allow connection from the client to the master server on port 1556.

 




Article URL http://www.symantec.com/docs/TECH145797


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