Hotfix for Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Cannot enter more than 3 characters in some Message Size options of any Search

Article:TECH145802  |  Created: 2010-12-08  |  Updated: 2011-05-18  |  Article URL http://www.symantec.com/docs/TECH145802
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Article Type
Technical Solution

Product(s)

Environment

Issue



Message Size search criteria fields in CA and DA 8.x and 9.x no longer allow 9 characters in each field.

In the Message size: options of the search criteria under the Miscellaneous section:

--- for the Equals option, only 6 numbers max can be specified
--- for the Between option, only 3 numbers max can be entered into the minimum field and only 6 numbers max in the maximum field
--- for the Less than option, only 6 numbers max can be specified
--- for the Greater than option, only 3 numbers max can be specified.

 


Environment



- Enterprise Vault 8.0 SP4 on Microsoft Windows Server 2003 Standard Edition SP2

- Compliance Accelerator 8.0 Base through SP5 on Microsoft Windows Server 2003 Standard Edition SP2

- Compliance Accelerator 9.0 Base through SP1 on Microsoft Windows Server 2003 Standard Edition SP2

- Discovery Accelerator 8.0 Base through SP5 on Microsoft Windows Server 2003 Standard Edition SP2

- Discovery Accelerator 9.0 Base through SP1 on Microsoft Windows Server 2003 Standard Edition SP2

 


Cause



The code specifying the number of allowed characters in the different option fields for the Message Size options has either 3 or 6 characters set instead of the 9 characters that were set in CA and DA 2007 and earlier.

 


Solution



Solution for CA / DA 8.0 SP5:

For Compliance Accelerator (CA) and Discovery Accelerator (DA) 8.0 Service Pack 5, a hotfix has been created.  This hotfix is only for CA and / or DA 8.0 SP5.  Previous versions of CA or DA 8.0 must be upgraded to 8.0 SP5 (servers and clients) prior to applying this fix.

Download the hotfix file below, then complete these instructions.

How to install this Hotfix?
===========================

Preliminary Steps:
=====================

1. Extract the contents of the hotfix zip file to a folder on the computer on which the Compliance Accelerator or Discovery Accelerator client is installed, or to a network resource to which the installing account has at least READ access.
2. Rename the hotfix file by removing the '.SAFE' extension (i.e., 'Accelerator.Modules.SearchModule.dll.SAFE' changes to 'Accelerator.Modules.SearchModule.dll')
3. Review these instructions completely.


Discovery Accelerator/ Compliance Accelerator Hotfix File Installation Instructions
============================================================

Notes:
1. The default installation path for the Compliance Accelerator (CA) and Discovery Accelerator (DA) client is based on the UserID of the account used to run the installer on the computer at the time of installation.  This default path can be modified with the client is installed for all users.
2. The default installation path for the CA Client is
     C:\Users\{USERID.EN_US}\AppData\Local\Enterprise Vault Compliance Accelerator\Client, where {USERID.EN_US} is the UserID of the account used to install the CA Client.
3. The default installation path for the DA Client is
     C:\Users\{USERID.EN_US}\AppData\Local\Enterprise Vault Discovery Accelerator\Client, where {USERID.EN_US} is the UserID of the account used to install the DA Client.
4. To confirm the installation path:
     a. Open the registry by running regedit.
     b. For the CA Client on 32-bit or 64-bit versions of Microsoft Windows, navigate to 'HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault Compliance Accelerator\Install'.
     c. For the DA Client on 32-bit or 64-bit versions of Microsoft Windows, navigate to 'HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault Discovery Accelerator\Install'.
     d. Locate the 'InstallPath' key and note its value (i.e., 'C:\Users\vaultadmin\AppData\Local\Enterprise Vault Discovery Accelerator\Client\')
5. These paths will be referenced as <Client_install_loc> in the steps below.
6. The installation steps below presume the hotfix version of the 'Accelerator.Modules.SearchModule.dll' file is in a location where it can be quickly accessed for copying to the <Client_install_loc>.
7. The account used to complete the installation steps below must have sufficient permissions to access the installation folder and make the changes in the instructions (i.e., an account with Local Administrator rights).  The account used to open the CA or DA Client is presumed to be the account that will be used to complete the installation or back out steps.
 

Installation:
-----------
For the CA or DA Client:

1. Close the Compliance Accelerator or Discovery Accelerator client application.
2. Open Windows Explorer and navigate to the <Client_install_loc>.
3. Locate the file named 'Accelerator.Modules.SearchModule.dll'.
4. Rename this file by adding the extension of '.PreET2217144' (i.e., Accelerator.Modules.SearchModule.dll.PreET2217144).
5. Copy the hotfix version of the 'Accelerator.Modules.SearchModule.dll' file into the <Client_install_loc>.
6. Close Windows Explorer.
7. Open the CA or DA Client.
 

Files updated
=============

CA/DA Server side files
-----------------------
None


CA/DA Client side files
-----------------------

#1 <Client_install_loc>\Accelerator.Modules.SearchModule.dll
 

How to uninstall this Hotfix?
===========================

Discovery Accelerator/ Compliance Accelerator Hotfix File Back out Instructions
============================================================

For the CA or DA Client:

1. Close the Compliance Accelerator or Discovery Accelerator client application.
2. Open Windows Explorer and navigate to the <Client_install_loc>.
3. Locate the file named 'Accelerator.Modules.SearchModule.dll'.
4. Rename this file by adding the extension of '.ET2217144' (i.e., Accelerator.Modules.SearchModule.dll.ET2217144).
5. Rename the original file by removing the '.PreET2217144' extension (i.e., 'Accelerator.Modules.SearchModule.dll.PreET2217144' changes back to 'Accelerator.Modules.SearchModule.dll').
6. Close Windows Explorer.
7. Open the CA or DA Client.

 

Solution for CA / DA 9.0.0/ 9.0.1:

The fix for this issue has been included in CA and DA 9.0 Service Pack 2.  Upgrade the CA or DA 9.0 or 9.0 SP1 environment (servers and clients) to 9.0 SP2 to resolve this issue.

 


Attachments

Hotfix for CA and DA 8.0 SP5 Message Size search criteria no longer allow 9 characters in each field.
TECH145802 Hotfix 2217144 for CADA8SP5 Message Size Criteria Length.zip (120 kBytes)

Supplemental Materials

SourceETrack
Value2217144
Description

Message Size search criteria in CA and DA 8.x and 9.x no longer allow 9 characters in each field.


SourceETrack
Value2224462
Description

Message Size search criteria in CA and DA 8.x and 9.x no longer allow 9 characters in each field.


SourceETrack
Value2227763
Description

Message Size search criteria in CA and DA 8.x and 9.x no longer allow 9 characters in each field.



Article URL http://www.symantec.com/docs/TECH145802


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