Unable to see full list of Helpdesk categories when more than 2000 are present
|Article:TECH145830|||||Created: 2010-12-08|||||Updated: 2011-04-25|||||Article URL http://www.symantec.com/docs/TECH145830|
When using Helpdesk, various areas in the Helpdesk user interface do not display the entire Category list. The list is truncated past 2000 entries.
Working as designed. There is a practical limit to how many categories Helpdesk can manage realistically, which is 2000.
There is no solution for this situation other than reducing the amount of categories to below 2000. While more than 2000 can exist in the Category list, various user interface elements will be unable to process this, such as when making a business rule that has a condition that uses categories.
Also, having more than 2000 categories can result in severe timeout or performance issues with Helpdesk. If this is seen after increasing the number beyond 2000, the only solution is to decrease the total amount to under 2000.
Note: ServiceDesk 7, the current ticket system offered by Symantec, is not limited in its category use. An alternative solution would therefore be to upgrade if possible.
Unable to see full list of Helpdesk query results when more than 2000 are present
Article URL http://www.symantec.com/docs/TECH145830