In the Response Assessment Module (RAM) WebClient when a user adds supporting documents to a questionnaire. The result is Access Denied Error : Object reference not set to an instance of an object.

Article:TECH145970  |  Created: 2010-12-10  |  Updated: 2010-12-30  |  Article URL http://www.symantec.com/docs/TECH145970
Article Type
Technical Solution


Environment

Issue



In the Response Assessment Module (RAM) WebClient, when a user adds supporting documents to a questionnaire, the result is 'Access Denied Error : Object reference not set to an instance of an object'.


Error



Access Denied Error : Object reference not set to an instance of an object.


Environment



The user must have the Response Assessment Module v10.0 with the 2010-4 RAM PCU or earlier installed.
 


Cause



This is a defect with text and memo type questions in RAM.


Solution



RAM  Quick Fix 201 will resolve this issue.

Please install RAM  PCU 2010-4 PCU prior to installing the QF.

Attached is the zip file containing the readme notes and the new files.

Please following the instructions in the readme notes to install this QF.

 




Article URL http://www.symantec.com/docs/TECH145970


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