Backup Exec 2010 R2 revision 4164 Hotfix 146017

Article:TECH146017

Created: 2010-12-11

Updated: 2012-06-29

Article URL http://www.symantec.com/docs/TECH146017

Article Type
Technical Solution

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Problem

Backup Exec 2010 R2 revision 4164 Hotfix 146017

Solution

Summary
This hotfix contains a recommended fix for the Backup Exec Agent for Hyper-V, Agent for VMware Virtual Infrastructure, and Deduplication option.

Affected versions
Backup Exec 2010 R2 revision 4164 32bit Media Servers
Backup Exec 2010 R2 revision 4164 x64bit Media Servers
Backup Exec 2010 R2 revision 4164 32bit Agent for Windows Servers
Backup Exec 2010 R2 revision 4164 x64bit Agent for Windows Servers

Prerequisites
- Administrative privileges are required to install this hotfix.
- Before installing this hotfix, Hotfix 145462 must be installed. Hotfix 145462 can be obtained here: http://www.symantec.com/docs/TECH145462

Post requisites
- A full backup is recommended after installing this hotfix.
- Remote Agent for Windows Servers will need to be updated after installing this hotfix.

Issue(s) resolved

-AVVI backup to Deduplication folder results in Error in PDVFS driver <ERR> pdvfs_send_po_list: MBPOaddList failed: 4
-DEDUPE: Duplicate backup of VM from Incremental backup set to disk from deduplication storage fails with an error: "0xe0009585 - Unable to open a disk of the virtual machine
-MSVS AHV Snapshot provider error (0x138E): The cluster resource is not available when a Hyper-V Cluster CSV folder paths contain 15 characters or more or an underscore
-HYPER-V: Highly Available VM(s) running on French Hyper-V CSV cluster setup do not display under the cluster virtual node in backup selections and instead show under Physical nodes.
-Hyper-V: APP GRT SBS 2008 Server Backup reports successful but Exchange App GRT restore seletions are missing and Exchange App GRT missed during backup.
-Deduplication:"Adamm Mover Error: DeviceIo: ostscsi: sth_xlate failed: 1" error in app event log
-AVVI: Deduplication: Backup jobs fail to display a dedup ratio in the Job History list or in the Job Log.
-Deduplication: GRT enabled Exchange, AVVI, Sharepoint backup will fail with Out of Memory error.

-Deduplication: Error - The backup-to-disk folder that was specified for this job must be on an NTFS volume backing up Exchange 2007 with GRT to dedup folder

Installation Guide
This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Agent for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents. http://www.symantec.com/docs/TECH58186

Uninstalling this hotfix
This hotfix can be uninstalled. For steps on how to uninstall a Backup Exec hotfix, refer to this technote http://www.symantec.com/docs/TECH58187

File Information

The date and times listed below are in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec 32bit Media Servers

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	File Version	File Size	File Date	File Time
C:\BackupExec\Agents\RAWS32\Updates\RAWS324164RHF146017.msp		7,543,296	12/18/2010	15:40:10
C:\BackupExec\Agents\RAWSX64\Updates\RAWSx644164RHF146017.msp		9,997,312	12/18/2010	15:46:46
C:\BackupExec\Agents\SAP32\Updates\sapr3324164RHF146017.msp		3,910,656	12/18/2010	15:41:26
C:\BackupExec\Agents\SAPX64\Updates\sapr3x644164RHF146017.msp		4,947,968	12/18/2010	15:48:36
C:\BackupExec\Agents\ralus4164HF146017.tar.gz		2,057,072	12/18/2010	14:33:18
C:\BackupExec\bedsnt5.dll	13.0.4164.111	1,758,840	12/18/2010	13:55:14
C:\BackupExec\bedsvmvcb.dll	13.0.4164.111	1,235,064	12/18/2010	13:55:38
C:\BackupExec\bengine.exe	13.0.4164.111	6,568,568	12/18/2010	13:57:16
C:\BackupExec\bevs.dll	13.0.4164.111	244,344	12/18/2010	13:54:26
C:\BackupExec\libsthmtf.dll	13.0.4164.111	568,440	12/18/2010	13:55:34
C:\BackupExec\mounter.dll	13.0.4164.111	1,079,416	12/18/2010	13:56:16
C:\BackupExec\ndmpsrvr.dll	13.0.4164.111	2,649,208	12/18/2010	13:55:54
C:\BackupExec\bedsxese.dll	13.0.4164.111	743,544	12/18/2010	14:20:32
C:\BackupExec\dcr.dll	6.6.0.38791	453,416	12/17/2010	6:05:46
C:\BackupExec\dct.dll	6.6.0.38791	351,016	12/17/2010	6:05:58
C:\BackupExec\libstspipd.dll	6.6.0.38791	195,368	12/17/2010	6:06:46
C:\BackupExec\metab.dll	6.6.0.38791	142,120	12/17/2010	6:06:48
C:\BackupExec\pd.dll	6.6.0.38791	219,944	12/17/2010	6:07:06
C:\BackupExec\pdlibxml2.dll		974,632	12/17/2010	6:07:40
C:\BackupExec\pdvfs.dll	6.6.0.38791	265,000	12/17/2010	6:07:52
C:\BackupExec\PDVFSControl.exe	6.6.0.38791	68,392	12/17/2010	6:07:54
C:\BackupExec\PDVFSNP.dll	6.6.0.38044	76,584	12/17/2010	6:08:00
C:\BackupExec\PDVFSProtocol.dll	6.6.0.38791	125,736	12/17/2010	6:08:04
C:\BackupExec\PDVFSService.exe	6.6.0.38791	187,176	12/17/2010	6:08:06
C:\BackupExec\puredisk.dll	6.6.0.38791	486,184	12/17/2010	6:08:14
C:\BackupExec\pdregister.exe	6.6.0.38791	88,872	12/17/2010	6:07:46

Backup Exec x64bit Media Servers Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	File Version	File Size	File Date	File Time
C:\BackupExec\Agents\RAWS32\Updates\RAWS324164RHF146017.msp		7,543,296	12/18/2010	18:40:10
C:\BackupExec\Agents\RAWSX64\Updates\RAWSx644164RHF146017.msp		9,997,312	12/18/2010	18:46:46
C:\BackupExec\Agents\SAP32\Updates\sapr3324164RHF146017.msp		3,910,656	12/18/2010	18:41:26
C:\BackupExec\Agents\SAPX64\Updates\sapr3x644164RHF146017.msp		4,947,968	12/18/2010	18:48:36
C:\BackupExec\Agents\ralus4164HF146017.tar.gz		2,057,072	12/18/2010	17:33:18
C:\BackupExec\bedsnt5.dll	13.0.4164.111	2,387,064	12/18/2010	17:44:52
C:\BackupExec\bedsvmvcb.dll	13.0.4164.111	1,664,632	12/18/2010	17:45:34
C:\BackupExec\bengine.exe	13.0.4164.111	10,828,920	12/18/2010	17:47:34
C:\BackupExec\bevs.dll	13.0.4164.111	358,520	12/18/2010	17:43:40
C:\BackupExec\libsthmtf.dll	13.0.4164.111	621,176	12/18/2010	17:45:34
C:\BackupExec\mounter.dll	13.0.4164.111	1,620,088	12/18/2010	17:46:48
C:\BackupExec\ndmpsrvr.dll	13.0.4164.111	4,295,288	12/18/2010	17:45:52
C:\BackupExec\bedsxese.dll	13.0.4164.111	914,040	12/18/2010	17:44:10
C:\BackupExec\crcollect.exe	6.6.0.38791	237,864	12/17/2010	9:22:14
C:\BackupExec\Crcontrol.exe	6.6.0.38791	48,424	12/17/2010	9:22:16
C:\BackupExec\Crfp.exe	6.6.0.38791	23,848	12/17/2010	9:22:16
C:\BackupExec\crstats.exe	6.6.0.38791	24,360	12/17/2010	9:22:18
C:\BackupExec\Dbutil.exe	6.6.0.38791	494,376	12/17/2010	9:22:20
C:\BackupExec\dcr.dll	6.6.0.38791	561,960	12/17/2010	9:22:20
C:\BackupExec\dcrA.dll	6.6.0.38791	546,088	12/17/2010	9:22:22
C:\BackupExec\Dcscan.exe	6.6.0.38791	1,609,000	12/17/2010	9:22:24
C:\BackupExec\dct.dll	6.6.0.38791	429,352	12/17/2010	9:22:24
C:\BackupExec\delayscan.exe	6.6.0.38791	52,008	12/17/2010	9:22:26
C:\BackupExec\dsiddel.exe	6.6.0.38791	241,448	12/17/2010	9:22:28
C:\BackupExec\espluginA.dll	6.6.0.38791	25,896	12/17/2010	9:22:28
C:\BackupExec\filedel.exe	6.6.0.38791	34,600	12/17/2010	9:22:30
C:\BackupExec\fileget.exe	6.6.0.38791	28,968	12/17/2010	9:22:30
C:\BackupExec\fileput.exe	6.6.0.38791	35,624	12/17/2010	9:22:32
C:\BackupExec\genpo.exe	6.6.0.38791	27,432	12/17/2010	9:22:34
C:\BackupExec\libstspipd.dll	6.6.0.38791	213,800	12/17/2010	9:22:36
C:\BackupExec\metab.dll	6.6.0.38791	154,920	12/17/2010	9:22:38
C:\BackupExec\metabA.dll	6.6.0.38791	152,872	12/17/2010	9:22:38
C:\BackupExec\nstpack.exe	6.6.0.38791	1,460,520	12/17/2010	9:22:40
C:\BackupExec\pd.dll	6.6.0.38791	238,376	12/17/2010	9:22:42
C:\BackupExec\pdA.dll	6.6.0.38791	255,784	12/17/2010	9:22:44
C:\BackupExec\pdcfg.exe	6.6.0.38791	36,648	12/17/2010	9:22:48
C:\BackupExec\pddeDR.exe	6.6.0.38791	17,704	12/17/2010	9:22:48
C:\BackupExec\pdlibxml2.dll		1,472,296	12/17/2010	9:22:54
C:\BackupExec\pdvfs.dll	6.6.0.38791	280,872	12/17/2010	9:22:58
C:\BackupExec\PDVFSControl.exe	6.6.0.38791	79,144	12/17/2010	9:23:00
C:\BackupExec\PDVFSNP.dll	6.6.0.38044	85,800	12/17/2010	9:23:00
C:\BackupExec\PDVFSProtocol.dll	6.6.0.38791	161,576	12/17/2010	9:23:14
C:\BackupExec\PDVFSService.exe	6.6.0.38791	269,608	12/17/2010	9:23:14
C:\BackupExec\puredisk.dll	6.6.0.38791	636,200	12/17/2010	9:23:22
C:\BackupExec\Rep.dll	6.6.0.38791	208,168	12/17/2010	9:23:26
C:\BackupExec\reroute.exe	6.6.0.38791	31,528	12/17/2010	9:23:26
C:\BackupExec\spad.exe	6.6.0.38791	1,154,856	12/17/2010	9:23:28
C:\BackupExec\spadb.exe	6.6.0.38791	723,240	12/17/2010	9:23:30
C:\BackupExec\spauser.exe	6.6.0.38791	803,624	12/17/2010	9:23:30
C:\BackupExec\spextract.exe	6.6.0.38791	1,621,800	12/17/2010	9:23:32
C:\BackupExec\Splogscan.exe	6.6.0.38791	236,840	12/17/2010	9:23:32
C:\BackupExec\spoold.exe	6.6.0.38791	1,564,456	12/17/2010	9:23:34
C:\BackupExec\pdregister.exe	6.6.0.38791	111,400	12/17/2010	9:22:56

Backup Exec 32bit Agent for Windows Servers

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	File Version	File Size	File Date	File Time
program files\symantec\backup exec\raws\bedsnt5.dll	13.0.4164.111	1,758,840	12/18/2010	13:55:14
program files\symantec\backup exec\raws\bedsvmvcb.dll	13.0.4164.111	1,235,064	12/18/2010	13:55:38
program files\symantec\backup exec\raws\bevs.dll	13.0.4164.111	244,344	12/18/2010	13:54:26
program files\symantec\backup exec\raws\libsthmtf.dll	13.0.4164.111	568,440	12/18/2010	13:55:34
program files\symantec\backup exec\raws\mounter.dll	13.0.4164.111	1,079,416	12/18/2010	13:56:16
program files\symantec\backup exec\raws\ndmpsrvr.dll	13.0.4164.111	2,649,208	12/18/2010	13:55:54
program files\symantec\backup exec\raws\bedsxese.dll	13.0.4164.111	743,544	12/18/2010	14:20:32
program files\symantec\backup exec\raws\dcr.dll	6.6.0.38791	453,416	12/17/2010	6:05:46
program files\symantec\backup exec\raws\dct.dll	6.6.0.38791	351,016	12/17/2010	6:05:58
program files\symantec\backup exec\raws\libstspipd.dll	6.6.0.38791	195,368	12/17/2010	6:06:46
program files\symantec\backup exec\raws\metab.dll	6.6.0.38791	142,120	12/17/2010	6:06:48
program files\symantec\backup exec\raws\pd.dll	6.6.0.38791	219,944	12/17/2010	6:07:06
program files\symantec\backup exec\raws\pdlibxml2.dll		974,632	12/17/2010	6:07:40
program files\symantec\backup exec\raws\pdvfs.dll	6.6.0.38791	265,000	12/17/2010	6:07:52
program files\symantec\backup exec\raws\PDVFSControl.exe	6.6.0.38791	68,392	12/17/2010	6:07:54
program files\symantec\backup exec\raws\PDVFSNP.dll	6.6.0.38791	76,584	12/17/2010	6:08:00
program files\symantec\backup exec\raws\PDVFSProtocol.dll	6.6.0.38791	125,736	12/17/2010	6:08:04
program files\symantec\backup exec\raws\PDVFSService.exe	6.6.0.38791	187,176	12/17/2010	6:08:06
program files\symantec\backup exec\raws\puredisk.dll	6.6.0.38791	486,184	12/17/2010	6:08:14
program files\symantec\backup exec\raws\pdregister.exe	6.6.0.38791	88,872	12/17/2010	6:07:46

Backup Exec x64bit Agent for Windows Servers

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	File Version	File Size	File Date	File Time
program files\symantec\backup exec\raws\bedsnt5.dll	13.0.4164.111	2,387,064	12/18/2010	14:44:52
program files\symantec\backup exec\raws\bedsvmvcb.dll	13.0.4164.111	1,664,632	12/18/2010	14:45:34
program files\symantec\backup exec\raws\bevs.dll	13.0.4164.111	358,520	12/18/2010	14:43:40
program files\symantec\backup exec\raws\libsthmtf.dll	13.0.4164.111	621,176	12/18/2010	14:45:34
program files\symantec\backup exec\raws\mounter.dll	13.0.4164.111	1,620,088	12/18/2010	14:46:48
program files\symantec\backup exec\raws\ndmpsrvr.dll	13.0.4164.111	4,295,288	12/18/2010	14:45:52
program files\symantec\backup exec\raws\bedsxese.dll	13.0.4164.111	914,040	12/18/2010	14:44:10
program files\symantec\backup exec\raws\dcr.dll	6.6.0.38791	561,960	12/17/2010	6:22:20
program files\symantec\backup exec\raws\dct.dll	6.6.0.38791	429,352	12/17/2010	6:22:24
program files\symantec\backup exec\raws\libstspipd.dll	6.6.0.38791	213,800	12/17/2010	6:22:36
program files\symantec\backup exec\raws\metab.dll	6.6.0.38791	154,920	12/17/2010	6:22:38
program files\symantec\backup exec\raws\pd.dll	6.6.0.38791	238,376	12/17/2010	6:22:42
program files\symantec\backup exec\raws\pdlibxml2.dll		1,472,296	12/17/2010	6:22:54
program files\symantec\backup exec\raws\pdvfs.dll	6.6.0.38791	280,872	12/17/2010	6:22:58
program files\symantec\backup exec\raws\PDVFSControl.exe	6.6.0.38791	79,144	12/17/2010	6:23:00
program files\symantec\backup exec\raws\PDVFSNP.dll	6.6.0.38791	85,800	12/17/2010	6:23:00
program files\symantec\backup exec\raws\PDVFSProtocol.dll	6.6.0.38791	161,576	12/17/2010	6:23:14
program files\symantec\backup exec\raws\PDVFSService.exe	6.6.0.38791	269,608	12/17/2010	6:23:14
program files\symantec\backup exec\raws\puredisk.dll	6.6.0.38791	636,200	12/17/2010	6:23:22
program files\symantec\backup exec\raws\pdregister.exe	6.6.0.38791	111,400	12/17/2010	6:22:56