Adobe Reader X layer error when opening a PDF file - Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
| Article:TECH146060 | | | Created: 2010-12-13 | | | Updated: 2010-12-13 | | | Article URL http://www.symantec.com/docs/TECH146060 |
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Problem
After an Adobe Reader X layer has been created and then activated, a "Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe" error is thrown when opening a PDF file.
Error
Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
Environment
SWV 6.2.1562 and 6.3.2059 running on Windows XP and 7.
Cause
C:\FSLRDR\#\SID\[LOCALAPPDATA]\Adobe\Acrobat\10.0 Access denied on a CreateFile
Followed by a path not found to the same Virtualized location (so C:\users\User\Local\Adobe\Acrobat\10.0).
Date & Time: 11/22/2010 11:00:58 AM
Event Class: File System
Operation: CreateFile
Result: ACCESS DENIED
Path: C:\fslrdr\4\S-1-5-21-112207788-4146261813-2174563352-1000\[_B_]
LOCALAPPDATA[_E_]\Adobe\Acrobat\10.0
TID: 508
Duration: 0.0000266
Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a
In fact every time it queries C:\users\User\Local\Adobe\Acrobat\10.0 it's reporting a Path Not Found.
Solution
Add the following exclude to the layer after it has been created - [LOCALAPPDATA]\Adobe\Acrobat\10.0
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| Source | ETrack |
| Value | 2205162 |
| Description | Acrobat 10 fails to run when virtualized |
Article URL http://www.symantec.com/docs/TECH146060
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