SNDATA.exe cannot start or run due to incompatibility with 64-bit versions of Windows
|Article:TECH14609|||||Created: 2006-07-05|||||Updated: 2010-04-19|||||Article URL http://www.symantec.com/docs/TECH14609|
Errors in the Event logs of 64-bit computers:
The program or feature "<path>\SNDATA.exe" cannot start or run due to the incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.
Notification Server 6.0 SP3
Altiris Solutions supports 64-bit systems in Symantec Management Platform 7.x, and in Inventory Solution 6.1 SP3.
In this instance SNData is a component of Serial Number. There are two code paths that serial number uses to gather serial number, SNData.exe and SNData2.exe. SNData.exe is 16-bit code and SNData2.exe is 32-bit code. Since 64-bit systems do not support 16-bit applications, SNDATA.exe cannot execute.
This problem can be corrected by adding the /NoSNData16 switch to the AeXSNPlus.exe command in the appropriate .ini file. NOTE: 64-bit support is now included in Inventory Solution 6.1 Sp3, however SNData.exe will still not work on 64-bit systems. There is no loss of functionality from this issue as WMI is the primary method for newer operating systems for gathering the Serial Number.
Article URL http://www.symantec.com/docs/TECH14609