SNDATA.exe cannot start or run due to incompatibility with 64-bit versions of Windows

Article:TECH14609  |  Created: 2006-07-05  |  Updated: 2010-04-19  |  Article URL
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Technical Solution


Errors in the Event logs of 64-bit computers:

The program or feature "<path>\SNDATA.exe" cannot start or run due to the incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.


Notification Server 6.0 SP3
IS 6.0.1044


Altiris Solutions supports 64-bit systems in Symantec Management Platform 7.x, and in Inventory Solution 6.1 SP3.

In this instance SNData is a component of Serial Number. There are two code paths that serial number uses to gather serial number, SNData.exe and SNData2.exe. SNData.exe is 16-bit code and SNData2.exe is 32-bit code. Since 64-bit systems do not support 16-bit applications, SNDATA.exe cannot execute.


This problem can be corrected by adding the /NoSNData16 switch to the AeXSNPlus.exe command in the appropriate .ini file.

NOTE: 64-bit support is now included in Inventory Solution 6.1 Sp3, however SNData.exe will still not work on 64-bit systems. There is no loss of functionality from this issue as WMI is the primary method for newer operating systems for gathering the Serial Number.

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