The EVConverterSandbox has high CPU usage after upgrade to EV 9.x.

Article:TECH146281  |  Created: 2010-12-15  |  Updated: 2013-07-24  |  Article URL http://www.symantec.com/docs/TECH146281
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Environment

Issue



The EVConverterSandbox process may take up a higher amount of CPU and the archiving process will slow down due to the attempted conversion of certain PDF files to HTML.  The default value for the ConversionTimeout is 10 minutes which will cause the conversion of the item to wait the full 10 minutes before moving to the next item.  This will cause the archiving process to slow down. 

This issue looks to be less severe on 64-bit systems with higher processor speeds. 


Error



One of the following events may be seen in the Symantec Enterprise Vault Converters Event Viewer log. 

Event ID:      6629
Task Category: Storage Archive
Level:         Warning
Description:
Unable to convert item content
 
Reason: Document conversion timed out.      [0xc0041960] 
     
 
                 
Event ID:      6629
Task Category: Storage Archive
Level:         Warning
Description:
Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: file is corrupt (9) [OHD] 
                 

Solution



Workaround

There are two workarounds for this issue. 

1.  Reduce the ConversionTimeout value to allow the conversion of the item to timeout sooner. 

2.  Add PDF to ExcludedFileTypesFromConversion registry key.  This will stop the process from attempting to convert the content of the file to HTML. 

Note:  The content will not be searchable and users will not be able to preview the item if excluded from conversion, however the filename can still be searched. 

More information on these can be found in the Registry Values guide in the Related Articles section.


This issue has been addressed in the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Supplemental Materials

SourceETrack
Value2217899
Description

 EVConverterSandbox is taking up all available CPU when trying to convert some PDF files causing storage to wait.


SourceEvent ID
Value6629
Description

Description:
Unable to convert item content
 
Reason: Document conversion timed out.      [0xc0041960]


SourceEvent ID
Value6629
Description

Description:
Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: file is corrupt (9) [OHD]




Article URL http://www.symantec.com/docs/TECH146281


Terms of use for this information are found in Legal Notices