How to verify SYSTEM account proxy settings on Windows XP

Article:TECH146632  |  Created: 2010-12-20  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH146632
Article Type
Technical Solution

Issue



You have communication issues between the SEPM and clients.


Error



Can't download definitions for the SEPM.


Cause



A proxy could block communication between SEPM and clients.


Solution



 

 

Steps to edit the SYSTEM account proxy settings through using a Scheduled Task:

Click Start > Run
 - Type: cmd and click OK
In the command prompt, type: at 12:00 /INTERACTIVE "C:\Program Files\Internet Explorer\iexplore.exe"
(You should receive a confirmation stating "added a new job...")
Navigate to the Control Panel and open Scheduled Tasks
Right-click the new task just created in the previous step (probably named "At1") and click Run
This will open an Internet Explorer window that will now be running under the SYSTEM account
Open the Tools menu and select Internet Options
Select the Connections tab and click the LAN Settings button
Uncheck: 'Use a proxy server for your LAN'
Click OK twice
Click Start > Run
 - Type: smc -stop and click OK
(The Symantec Endpoint Protection icon should disappear from the system tray)
Click Start > Run
 - Type: smc -start and click OK
(The Symantec Endpoint Protection icon should appear in the system tray and should now display a green dot indicating that it is connected to the Symantec Endpoint Protection Manager)

 

 





Article URL http://www.symantec.com/docs/TECH146632


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