Remote Agent fails to install - Error 1402. Could not open key: UNKNOWN\Components\GUID\GUID

Article:TECH147021  |  Created: 2010-12-27  |  Updated: 2014-04-25  |  Article URL http://www.symantec.com/docs/TECH147021
Article Type
Technical Solution


Subject

Issue



Remote Agent fails to install -  Error 1402. Could not open key: UNKNOWN\Components\GUID\GUID

Registry keys failed to open:

UNKNOWN\Components\0E3118066B3FEE6C0AF18C3B9B1A1EE8\75997DDB1085D2A40BE958E2F76AD410

 


Error



Error 1402. Could not open key: UNKNOWN\Components\GUID\GUID  -  Verify that you have sufficient access to that key, or contact your support personnel.

 

*The GUID\GUID  is a letter-number string of several possible results.

Backup Exec uses around 800 components that could be listed in the error message.

 

Example Error:


Cause



The registry key listed does not have the needed rights on the listed key.


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  1. Manually edit the registry to add permission rights to the listed key. Rights may be needed on both the child and parent keys.
    Note: Backup Exec uses around 800 components that could be listed in the error message. If the issue has occurred, it is possible that multiple keys may need rights added.
     
  2. Try to push the remote agent from the media server.

 

 

 

 


Supplemental Materials

SourceError Code
Value1402



Article URL http://www.symantec.com/docs/TECH147021


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