Error " This Program is unable to connect and communicate with the Backup Exec System Recovery backup service on SERVER"

Article:TECH147056  |  Created: 2010-12-28  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH147056
Article Type
Technical Solution


Environment

Issue



BESR console unable connect to remote Windows 2008 or Windows 7 agent.


Error



"This Program is unable to connect and communicate with the Backup Exec System Recovery backup service on SERVER."


Environment



Windows 7 and Windows 2008


Cause



Windows 2008 servers and Windows 7 have Windows Firewall with Advanced Security pre installed on it. Windows Firewall with advanced security enhances the security features on both server and client side.


Solution



Add the exceptions for VProSvc.exe and VProTray.exe in Windows Firewall with Advanced Security.

Note : Locations for the above files are listed below, Where <root>is default installation directory.

Backup Exec System Recovery 2010:

For 32 bit OS browse to :-  <root>:\Program Files\Symantec\Backup Exec System Recovery\Agent\

For 64 bit OS browse to :-  <root>:\Program Files (x86)\Symantec\Backup Exec System Recovery\Agent\

Symantec System Recovery 2011:

For 32 bit OS browse to :-  <root>:\Program Files\Symantec\Symantec System Recovery\Agent\

For 64 bit OS browse to :-  <root>:\Program Files (x86)\Symantec\Symantec System Recovery\Agent\





Article URL http://www.symantec.com/docs/TECH147056


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