Files required for download from FileConnect website for installation of Backup Exec System Recovery or BESR 2010 and its add-on components

Article:TECH147066  |  Created: 2010-12-28  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH147066
Article Type
Technical Solution


Subject

Issue



Files required for download from FileConnect website for installation of Backup Exec System Recovery or BESR 2010 and its add-on components. 


Solution



When accessing the FileConnect first choose the language for which the product is going to be downloaded and installed and supported.

Figure 1

      After choosing the language option insert the serial number to access the FileConnect portal and download the product.

     Figure 2

  

 

Entering the correct Serial Number will lead to “Symantec Backup Exec System Recovery 2010 - Multilingual” link .

  Figure 3

 

Figure  4

 

  Here several options are available for download and frequently, customers are confused as to which files are needed. To begin this explanation, a quick description of Backup Exec System Recovery (BESR) components:

  1. The "core product" - Backup Exec System Recovery; also referred to as the "standalone" product. Installs on Server or a Workstation and provides backup functionality.

 2. The Symantec Recovery Disk - also referred to as "the SRD" or the "boot" disk. Used to boot up a failed machine/system and provides an environment from within which a recovery can be initiated. SRD also helps to create Offline backups or "Cold Image" of the entire machine/system.

 3. BESR Management Solution - a centralized management option for BESR which allows a single server to control,monitor, and create backup jobs for several other computers from a single point. This is an add-on option and no separate license required. Only Windows Server 2003 Family is the platform to run and install this particular product. It can even backup machines/systems where standalone BESR 8.0 and BESR 8.5 are already installed including BESR 2010 standalone version.

 FileConnect provides the English downloads for all options, plus single-language versions of the SRD.The core product along with Recovery Disk (SRD) are posted in a multilingual version (users can install in any one of the supported languages from the single download).

 Keywords exist within the filenames to identify what is contained in the download files will make the download process less confusing. For example:

·     The product version is part of the filename. For example, most downloads will begin with a string such as "BESR_2010_9.0.2.37914...". This identifies the file as a component of BESR version 2010. The core product will install on Servers, Desktops and Small Business Servers. There is not a separate download for each platform. The product is the same - only the licensing is different.

 

·     Downloads that contain the keyword "Recovery_Disk_Only" are for the Symantec Recovery disk in the language noted in the file name,  such as in "...English_Recovery_Disk_Only". In this example, the file references the English language Symantec Recovery Disk download.

 

·     Download that contain the keyword "Management_Solution" is the only file that contain the Management Solution which is an add-on product – which comes with product and does not require any license.

                     

·     Downloads that contain the keyword "Multilingual" contain a components that can run or install in multiple languages, such as a Multilingual_Recovery_Disk_Only - when it is booted, the used can select the language to use.


Given the explanations noted above, the files on the FileConnect site can be less confusing and users can better understand which files are needed to install and use the product. English customers who have purchased the  product will need to download TWO files:

·     BESR_2010_x.x.x.xxxxx_Multilingual_Product.zip - the multilingual version of the core product - this contains the install files (where x is the version number)

 

·     BESR_2010_x.x.x.xxxxx_English_Recovery_Disk_Only.zip - the English language Symantec Recovery Disk ("boot CD"). (where x is the version number)

 

Optional ( in case customer wants to use Management Solution Product)

 

·     BESR_2010_x.x.x.xxxxx_Management_Solution.zip – the management solution file which is also multilingual. (where x is the version number)

 

Non-English customers can download their preferred single language Recovery Disk. It is available in the following languages:

·               Chinese_Simplified  

·               Chinese_Traditional  

·               Japanese  

·               Korean  

 



In summary, download files posted on FileConnect for Backup Exec System Recovery and its associated components are named in a manner to allow users to identify which files are needed. The Recovery Disk downloads contain an ISO file that is to be burned to media. That media will become a bootable CD that can boot up a failed system for recovery purposes.

 


Supplemental Materials

Description

 

When accessing the FileConnect first choose the language for which the product is going to be downloaded and installed and supported.



Article URL http://www.symantec.com/docs/TECH147066


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