'Remote system did not respond or Login has timed out..' error

Article:TECH14715  |  Created: 2006-07-13  |  Updated: 2009-07-09  |  Article URL http://www.symantec.com/docs/TECH14715
Article Type
Technical Solution

Issue



When attempting to remote control a machine with Carbon Copy, the following error occurs:

Status:  Remote system did not repsond or Login has timed out..


Environment



  • Carbon Copy 6.x

Cause



 The target machine did not respond to the connection request.

Solution



Ensure the following items are in order:

  • The Altiris Carbon Copy Agent is installed
  • The Altiris Carbon Copy service is running
  • ShellKer.exe, Client.exe, and CCSRVC.exe are running in Task Manager
  • There are no routers and/or firewalls preventing communication to the host machine over TCP port 1680
  • DNS or WINS name resolution for the target (host) machine succeeds from the controlling (guest) machine

Attachments

pic02510.jpg (20 kBytes)

Legacy ID



24726


Article URL http://www.symantec.com/docs/TECH14715


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