Department, Location, or Company are not syncing in Helpdesk

Article:TECH14721

Created: 2006-07-14

Updated: 2010-01-22

Article URL http://www.symantec.com/docs/TECH14721

Article Type
Technical Solution

Languages

Problem

The Department, Location, or Company for a user or asset is not syncing in Helpdesk. This may have worked before, or never have worked.

Environment

Helpdesk 6.x

Cause

The asset or user in the Notification Server, where Helpdesk syncs the data from, does not have a Department, Location, or Company speficed in the Associations tab.

Solution

To enable Helpdesk to sync the Department, Location, or Company, these must be set in the Associations tab of the user or asset. This can be done by doing one of the following:

Configure the Notification Server's Microsoft Active Import to sync Department, Location, or Company.
Manually set the associations.

Note: The Department, Location, and Company from the General tab is not where the sync takes lace from, only on the Associations tab.

Legacy ID

24741