Items 'Awaiting Backup' may not decrease when using the trigger file method for determining whether items have been secured.

Article:TECH147409  |  Created: 2011-01-04  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH147409
Article Type
Technical Solution

Product(s)

Issue



Items are not set to be secured when using a trigger file without a Scan partition every value set.

 


Error



A Dtrace of the StorageFileWatch process on the Enterprise Vault server will show the following failure.  For more information on Dtrace please refer to the link in the Related Articles section.

(StorageFileWatch) <1568> EV:H CWatchFileTimer::StartRoutine Exception. hr=Catastrophic failure [0x8000ffff]

(StorageFileWatch) <1568> EV:M CWatchFileTimer::StartRoutine (Exit). hr=Catastrophic failure [0x8000ffff]

 


Cause



This issue may occur if the Scan partition every option is not selected when the Check for a trigger file method is being used on the Backup tab of the partition properties.

 


Solution



Workaround

Check the Scan partition every value on the Backup tab of the partition properties and use the default value of 60 or a higher value for number of minutes.
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Supplemental Materials

SourceETrack
Value2232857
Description

StorageFileWatch has a Catastrophic failure when partition does not have a 'Scan partition every' value set when using a trigger file.

 




Article URL http://www.symantec.com/docs/TECH147409


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