Hotfix for Symantec Enterprise Vault (EV) 9.0.1, Build 1073 for Microsoft Exchange. Exchange Journaling issues with Distribution List (DL) expansion.

Article:TECH147417  |  Created: 2011-01-04  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH147417
Article Type
Technical Solution


Environment

Issue



To which versions of Symantec Enterprise Vault (tm) can this hotfix be applied?

This hotfix can only be applied to the following versions of Enterprise Vault for Microsoft Exchange:

Enterprise Vault 9.0.1 build 1073
 
What issues does this hotfix resolve?

Description of problems


Etrack 2224626:


In some cases, certain types of Active Directory objects, when added to a Distribution List which was later used as a recipient of an Exchange journaled item, could have been incorrectly identified as a group object. This resulted in Enterprise Vault event log warnings and a possible backlog of items in the target journal mailbox.


Etrack 2226722:
 
Occasionally, certain messages or Distribution Lists included as recipients within items could cause the Journal Task to fail intermittently while processing, potentially as result of a memory condition during Journal processing.

 

Description of solutions

ETrack 2224626:

'Contact' and 'inetOrgPerson' entities found within Distribution Lists are now interpreted correctly by Enterprise Vault. This resolves the above issue and allows for subsequent processing to occur as per usual.


Etrack 2226722:


The method for performing recipient lookups has been modified to stop intermittent failures occurring.


Note:
-----
A resulting requirement of this change is that if the Enterprise Vault Journaling task is archiving from an Exchange 2010 system, the following registry key must be set on the Enterprise Vault server...

Location: HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider\
Name: DS Server
Data Type: REG_SZ (String Value)
Value: Fully Qualified Domain name of the Global Catalog server to be used for name look-ups by Enterprise Vault

This is to enable users and groups that have been hidden from the address book to be included as message recipients during item archiving.


Which file does this Hotfix replace?

ExchangeItemsU.dll
 
How to Install this hotfix

1.  Stop all Enterprise Vault services on the EV server and close any instances of the Vault Admin Console.

2.  Take a backup copy of the file "ExchangeItemsU.dll",
 locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault").

3.  Copy the updated file "ExchangeItemsU.dll" (v 9.0.1.1080), packaged in this Hotfix to the Enterprise Vault installation folder to replace the original.

4.  As detailed above, if Enterprise Vault is Journal archiving from an Exchange 2010 system, the following registry setting must be put in place.

Location: HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider\
Name: DS Server
Data Type: REG_SZ (String Value)
Value:Fully Qualified Domain name of the Global Catalog server to be used for name look-ups by Enterprise Vault
      



5. Re-start the Enterprise Vault services.
  
How to Uninstall the hotfix

1.  Stop all Enterprise Vault services on the EV server and close any instances of the Vault Admin Console
2.  Replace the file "ExchangeItemsU.dll" with the backup copy (v 9.0.1.1073)
3.  Re-start the EV services

Solution



Download below:


Supplemental Materials

SourceETrack
Value2226722

SourceETrack
Value2224626



Article URL http://www.symantec.com/docs/TECH147417


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