A GRT Restore of Exchange data from tape fails with: Unable to attach to \\servername\Microsoft Information Store\First Storage Group. The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.

Article:TECH147422  |  Created: 2011-01-04  |  Updated: 2013-05-13  |  Article URL http://www.symantec.com/docs/TECH147422
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Environment

Issue



A GRT Restore of Exchange data from tape fails with: Unable to attach to \\servername\Microsoft Information Store\First Storage Group.


Error



The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent

 

Beremote.log from the Backup Exec media server will show;

[0284] 12/16/10 12:52:23 [ndmp\ndmpcomm]      - ERROR: sending message 0xf204: encoding request header.
[0284] 12/16/10 12:52:23 [ndmp\ndmpcomm]      - ndmp_writeit: NDMP Socket Error when trying to write message. Socket 0x430 len 0xfa0
[0284] 12/16/10 12:52:23 [ndmp\ndmpcomm]      - ndmp_writeit: ErrorCode :: 10053 : An established connection was aborted by the software in your host machine.

 


Environment



This has been observed in;

- Exchange 2007
- BE 2010 R2

 


Cause



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 


Solution



This issue has been resolved by Backup Exec 2010 R2 Hotfix 148347
www.symantec.com/docs/TECH148347


Supplemental Materials

SourceETrack
Value2214066
Description

GRT Restore from Tape fails with "Unable to attach to database"




Article URL http://www.symantec.com/docs/TECH147422


Terms of use for this information are found in Legal Notices